People in Projects

The Solution

One of the most effective ways to rid a team of bias is through discovery and confrontation. Asking open-ended questions such as, “Why do you say this?” and, “What would happen if we did it this way?” will help to bring the bias to light. Confrontation is another effective method. It is especially helpful when the bias comes from attribution. Bringing the person or group being referenced together can verify or disprove the assumption. If the bias rests on unsubstantiated facts, ask for the source.

Biases are beliefs. Just because they tend to be deeply held doesn’t make them wrong. It may be that the dissenter is correct. Yet, the team cannot accurately give the issue its due until the feeling itself and the reason behind it are ...