Walking the Talk
John Sullivan, PMP
PM Network 16 (November 1999)
During my first job my manager sat our team members down and told us that we’d need to work overtime to meet our deadline and that this meant working through lunch. We left the pep talk and returned to our desks while our manager and his assistant went to lunch.
Inconsistent behavior—acting differently from what is being communicated—is one of the quickest ways for a leader to lose trust. In a 1997 survey by Manchester Consulting, most of the executives polled said that it took an average of seven months for employees to build their trust in a leader, but less than half that time for them to lose it.
“Trust is built by a succession of behaviors, not just words,” says John Mariotti, ...
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