Little Things Make the Biggest Difference
Catherine L. Tonne, PMP
PM Network 17 (April 1998)
Did you ever notice that it is always the proverbial “straw that breaks the camel’s back”? Usually this occurs after a string of seemingly small and insignificant events. Chronic tardiness, not returning phone calls, missed commitments, unkept promises, and just general unreliability could individually be insignificant. However, over time, taken as a whole they can bring the walls of professional and personal credibility tumbling down. And once the fortress of credibility has fallen, it is a long and arduous task to build it up again—brick by brick by brick.
I am sure that all of you have your own pet peeves and hot buttons that promote shaky confidence ...
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