People in Projects

Relationship Building

Often, companies will examine their best clients and strategize about ways to improve performance and secure new business. Many solicit feedback or appraisals pertaining to past performance or customer satisfaction, and then strive to redefine and improve the relationship. Similar evaluation techniques can prove valuable toward improving external supplier relationships. Many project managers face the pressure of completing one assignment and swiftly moving on to another, and, as a result, the post-performance appraisal is forgotten. Even when the appraisal is prepared, the feedback isn’t always shared with the supplier to benefit the relationship in the future.

Consider the development of a supplier relationship in terms ...