The Ability to Think Before Acting
Resist the temptation to criticize hastily. When you suspect poor work, ask questions and carefully listen to the answers. Once a wrong or regrettable word is spoken, it cannot be taken back. After you understand the reason behind a problem, attack the problem, not the person.
Give others the same courtesy that you would like for yourself. Take this opportunity to not only help someone resolve a problem, but also to help him benefit from the experience. Also, work at increasing the bond and trust between you and the project member. If you demonstrate constructive behavior and resist attacking the person, you may find yourself with a more loyal and dedicated project member.
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