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People CMM: A Framework for Human Capital Management, Second Edition by Sally A. Miller, William E. Hefley, Bill Curtis

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The Defined Level: Maturity Level 3

Process Areas at the Defined Level focus on establishing an organizational framework for developing the workforce. The organization identifies the knowledge, skills, and process abilities that underlie the workforce competencies needed to perform its business activities. The organization develops strategic plans for the workforce needed to accomplish current and future business objectives. Development opportunities are established for assisting individuals in improving their capability in these workforce competencies. Graduated career opportunities are developed around growth in one or more workforce competencies. The workforce practices implemented at Maturity Level 2 are adjusted to motivate and support ...

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