|Appendix A: References||559|
|Appendix B: Acronyms||571|
|Appendix C: Glossary of Terms||575|
|Appendix D: Practice-to-Goal Mappings for People CMM Process Areas||591|
Accenture 08 Accenture. Accenture Global Delivery Network: Certifications. 2008. Available WWW<URL: www.accenture.com/Global/Services/Global_Delivery_and_Sourcing/AccentureCertifications.htm>.
Amit 99 Amit, R. & Belcourt, M. “Human Resources Management Processes: A Value-Creating Source of Competitive Advantage.” European Management Journal 17, 2 (1999): 174–181.
Anderson 05 Anderson, J. & Snyder, C. “Customized People CMM Assessment Leads to ISTG Improvements.” SEPG 2005. Pittsburgh: Software Engineering Institute, Carnegie ...