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People and Self Management

Book Description

People and Self Management leads the reader through all the skills needed for today's supervisor/team leader, including:

* how to assess and improve your workplace performance;
* the essential skills of effective self management;
* the management of change.

The Team Leader Development Series is an essential tool towards gaining the Supervisory Management Award. Consisting of four practical and interactive textbooks, this series will be invaluable not only to students, but also as a guide individuals and organisations seeking to improve their business performance at the first level of management.

Key learning features:

* Learning Objectives to enable the reader to assess the knowledge gained throughout the series.
* Activities to put the learning into practice.
* Case studies - 'true-life' scenarios!
* Workbased Assignments which will provide evidence for S/NVQ portfolios.
* Language is straightforward and direct, contextualised to relate to team leaders and supervisory managers working in a wide range of industry sectors.
* Influential protagonists in the field will be alluded to as appropriate to support the learning.
* Action plan to take the learning forward.

Table of Contents

  1. Front Cover
  2. Halftitle
  3. Title Page
  4. Copyright
  5. Contents
  6. Introduction
  7. 1 The job of a team leader
    1. Learning objectives
    2. Introduction
    3. What team leaders do
    4. Setting objectives
    5. Planning
    6. Organizing and coordinating
    7. Motivating
    8. Communicating
    9. Monitoring and controlling
    10. Evaluating
    11. The importance of managing people and yourself
    12. Summary
    13. Review and discussion questions
    14. Case study
    15. Work-based assignment
  8. 2 Team leaders and organizations
    1. Learning objectives
    2. Introduction
    3. Why we have organizations
    4. Organizational objectives
    5. Targets
    6. Types of organization structure
    7. Organization charts
    8. Tall organizations and flat organizations
    9. The limitations of organization charts
    10. Organizational culture
    11. Roles
    12. Managerial roles
    13. Summary
    14. Review and discussion questions
    15. Case study
    16. Work-based assignment
  9. 3 Workteams
    1. Learning objectives
    2. Introduction
    3. Groups and teams
    4. The importance of belonging to a team at work
    5. Team formation and development
    6. Team norms
    7. Team boundaries
    8. Team cohesiveness
    9. Effective and ineffective teams
    10. Management team roles – the work of Belbin
    11. Summary
    12. Review and discussion questions
    13. Case study
    14. Work-based assignment
  10. 4 Recruiting and selecting your team
    1. Learning objectives
    2. Introduction
    3. Human resource planning
    4. The law and recruitment and selection
    5. The recruitment and selection process
    6. What job? – the job analysis and job description
    7. What sort of person? – the personnel specification
    8. Getting approval
    9. Where to look – to attract the right people to apply for the job
    10. How to attract candidates – the job advertisement
    11. How to choose people to interview
    12. How to select the right person
    13. Review and evaluate the selection process
    14. Induction
    15. Summary
    16. Review and discussion questions
    17. Case study
    18. Work-based assignment
  11. 5 Leading your team
    1. Learning objectives
    2. Introduction
    3. Management and leadership
    4. Can leadership be learnt?
    5. The qualities of a good leader
    6. Leadership and power
    7. Types of leadership
    8. Management by walking about
    9. Delegation
    10. Types of delegation
    11. The benefits of delegation
    12. How to delegate successfully
    13. The risks of delegation
    14. Summary
    15. Review and discussion questions
    16. Case study
    17. Work-based assignment
  12. 6 Training and developing your team
    1. Learning objectives
    2. Introduction
    3. The purpose of appraisal
    4. The features of a good appraisal system
    5. The benefits of an appraisal system
    6. Potential problems with an appraisal system
    7. The appraisal interview
    8. Giving feedback
    9. Reward reviews
    10. Personal development planning
    11. Your responsibility to develop your team
    12. Types of training
    13. The training gap and the training cycle
    14. Identification and analysis of training needs
    15. Planning training
    16. Carry out training
    17. Evaluate the training
    18. The benefits of training
    19. Summary
    20. Review and discussion questions
    21. Case study
    22. Work-based assignment
  13. 7 Assessing and developing your own performance
    1. Learning objectives
    2. Introduction
    3. Self development
    4. How people learn
    5. The learning cycle
    6. Learning styles
    7. The stages of self development
    8. Undertaking a personal audit
    9. Setting self-development objectives
    10. Identifying your own development needs
    11. Your self-development plan
    12. Recording your progress
    13. Summary
    14. Review and discussion questions
    15. Case study
    16. Work-based assignment
  14. 8 Managing yourself
    1. Learning objectives
    2. Introduction
    3. Time management
    4. Assertive behaviour
    5. The difference between assertive, aggressive and submissive behaviour
    6. Your rights
    7. Assertiveness skills
    8. Advantages of assertive behaviour
    9. Managing stress
    10. Summary
    11. Review and discussion questions
    12. Case study
    13. Work-based assignment
  15. 9 Managing individuals
    1. Learning objectives
    2. Introduction
    3. Personality
    4. Transactional analysis
    5. Motivation
    6. Signs of motivation
    7. Practical steps to deal with demotivation
    8. Job rotation, job enlargement, job enrichment
    9. Reward and motivation
    10. Summary
    11. Review and discussion questions
    12. Case study 1
    13. Case study 2
    14. Work-based assignment
  16. 10 Decision making and problem solving
    1. Learning objectives
    2. Introduction
    3. Types of decisions
    4. Who should make the decision?
    5. Key steps in decision making
    6. Common faults in decision making
    7. Group decision making
    8. Problem solving
    9. The stages of problem solving
    10. Summary
    11. Review and discussion questions
    12. Case study
    13. Work-based assignment
  17. 11 Working with others
    1. Learning objectives
    2. Introduction
    3. Constructive working relationships
    4. Counselling at work
    5. Rules at work
    6. Disciplinary procedures
    7. Grievance procedures
    8. Employee relations
    9. Managing conflict
    10. Summary
    11. Review and discussion questions
    12. Case study
    13. Work-based assignment
  18. 12 Managing change
    1. Learning objectives
    2. Introduction
    3. Forces for change
    4. Resistance to change
    5. The positive aspects of change
    6. The stages of introducing change
    7. Summary
    8. Review and discussion questions
    9. Case study
    10. Work-based assignment
  19. References
  20. Further Reading
  21. Index