People Analytics in the Era of Big Data

CHAPTER 8 Talent Engagement Analytics

Your dedication should not be confined for your own gain, but should unleash your passion.

—Li Ka-shing

To stay competitive, it is paramount to keep your employees fully engaged in order to meet and exceed your customers’ expectations and achieve your corporate goals. A key component to this is to understand the engagement level of your employees.

We define an engaged employee as a happy, enthusiastic, and motivated individual who eagerly relishes the challenges of his or her job. Analytics can help to understand the various drivers of employee engagement that deliver happier, more productive workers and decrease unplanned turnover. Analytics can also help human capital management teams sift through data and talent information to better understand employee engagement and help address some talent management questions, such as:

• What are the key drivers of employee engagement?
• How does employee engagement affect productivity and financial bottom lines?
• What are the main drivers of millennials’ engagement?
• What are the main drivers of baby boomers’ engagement?
• What is the impact of hard-to-fill positions or hard-to-find skill sets on employee engagement?
• What is the impact of the Net Promoter Score and Engagement Index?
• How do talent engagement elements, such as relationship with manager and confidence in leadership and company, impact business performance?

Talent engagement analytics can also provide insights on methods for increasing ...