PDA Management with IBM Tivoli Configuration Manager

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Appendix A. Troubleshooting Web

Gateway and Device

Management

IBM Tivoli Configuration Manager 4.2 aims to make distributed systems and

application management relatively easy. It achieves this through a consistent

interface and the use of models, such as management by subscription. While the

systems administrator can perform many tasks with relative ease, the code Tivoli

provides to achieve those tasks is extraordinarily complex. With the solid

foundation of the Tivoli Management Framework, this complexity can remain

largely masked from the administrator. However, with such a sophisticated set of

products, there will be occasions when those designing, testing, and

implementing Tivoli solutions will encounter situations that are not resolved by

reference to product manuals alone.

In problem-solving situations, you need to understand what is going on between

the product components, what messages and trace output means, and what

extra actions you can take to try to resolve a problem.

This Appendix provides troubleshooting tips for both the Tivoli Web Gateway and

Device Management components.

A