PREFACE

Looking towards the future, on average, 77% of entities are anticipating an increase in online revenues during 2011. For 2011, nearly four out of five merchants that are forecasting growth expect to see increases in e-commerce revenue of up to 40%.

So, for many entities’ chief financial officers, chief information officers, chief technology officers, and chief security officers, this presents three challenges, it will;

1   Increase online revenues causing the logistics, call-centres, order fulfilment, etc, etc. to further ‘creak’ at the seams.

2   Increase the dependency on the already overburdened IT department. Thus creating the need to ‘change’ the IT organisation from a traditional IT department to a more IT marketing focused or ...

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