Ownership Thinking: How to End Entitlement and Create a Culture of Accountability, Purpose, and Profit

Multilocation Organizations

I recently sat in on a huddle with Mud Bay, a healthy dog and cat food retail chain with, at the time of this writing, over 20 locations throughout the Seattle area. (Keep your eyes open for this chain wherever you live—this is a beautiful concept very well executed, and I am quite sure it will be expanding quickly.) While I was there, the employees were still fairly new to Ownership Thinking, having implemented with us approximately one year prior to this visit. I was very impressed with their process, the serious yet celebratory nature of it, the knowledge of the participants, and the obvious effect they had on results.(This was particularly rewarding to see because only one year earlier the store managers were clearly ...