Ownership Thinking: How to End Entitlement and Create a Culture of Accountability, Purpose, and Profit

RIP Case Study

In order to help you understand this process, I will provide examples highlighting each of these steps. This first example of a RIP was created within an asphalt company having about $25 million in annual revenues and roughly 150 employees. The company’s core business is producing and laying asphalt for parking lots and other areas, as well as doing some roadwork and repairs. The first KPI that this organization attacked with a RIP was rework. It’s a good example to use here because rework is a very common issue in most organizations, regardless of the industry. This example is particularly interesting because of the disconnect between leadership and employees around this issue that came to light as I worked with the company. I ...