Ownership Thinking: How to End Entitlement and Create a Culture of Accountability, Purpose, and Profit

Departmental, Business Unit, and Location Scoreboards

As you now know, only the most important KPIs belong on a leadership scoreboard. These will be those KPIs that are driving companywide results at a fairly high level. There may be a number of KPIs that are important enough to measure on a regular basis, but, in fact, are supporting the higher level KPIs on the leadership scoreboard. These typically belong on a departmental scoreboard. For example, one of the most critical KPIs on the leadership scoreboard at Onions, Etc., the produce company mentioned in an earlier chapter, is Average Cost Per Package. This refers to the average cost of a package of onions when it is finished and ready to be shipped. There are several factors involved in managing ...