Acknowledgements
Firstly, I would like to thank the course tutors of the Postgraduate Certificate/Diploma/MSc in Library and Information Management at the Ulster University who were influential when I embarked on this academic journey. Secondly, I extend my sincere gratitude to Dr Jessica Bates, Professor Linda Clarke and Dr Victor McNair for their invaluable feedback and guidance during my doctoral studies. Thirdly, thanks to Libraries NI for allowing me to take a three-year career break and to everyone who participated in my PhD research.
Finally, a special thanks to my parents for encouraging me to write this book and for their belief in me.
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