NOTES

Chapter 2: Why Can’t You See What’s Happening?

1. Albert Mehrabian, Silent Messages (Belmont, CA: Wadsworth, 1971).

Chapter 3: What Are REAL Conversations?

2. Chris Argyris, Knowledge for Action (San Francisco: Jossey-Bass Publishers 1993), 51.

3. David Bohm, On Dialogue (London: Routledge Classics, 1996).

Chapter 4: Do You Ruin Everything by Being You?

4. Eric Wargo, “How Many Seconds to a First Impression?” Association for Psychological Science Observer 19.7 (July 2006): 1. http://www.psychologicalscience.org/index.php/publications/observer/2006/july-06/how-many-seconds-to-a-first-impression.html (accessed October 17, 2012).

5. Daniel Coleman, Social Intelligence: The New Science of Human Relationships (New York: Random House, Inc., 2006), ...

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