Software maintenance support
One area of outsourcing that more and more companies are considering is software maintenance. Typically software companies charge an annual fee of 15–20 per cent of their ’list’ prices for maintenance.
one area of outsourcing that more and more companies are considering is software maintenance
Maintenance coverage usually includes:
hot line telephone support
fixes to reported software bugs
upgrades to the latest software releases.
Maintenance represents a substantial portion of all software suppliers’ revenues. In fact, many suppliers have been able to survive slow periods solely on their maintenance fees.
However, if you analyze how software suppliers spend their maintenance revenue, you discover that the majority ...
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