How effective are performance improvement projects?

There cannot be many sizeable organizations that have not subjected some, at least, of their core and non-core functions to a range of cost-cutting and performance improvement projects over the last 15 years or so. In many cases, two or all three of the elements described above – management techniques, packaged systems, management consultants – will have been part of the project mix. Certainly, very few projects are completed without dipping into scarce resources to purchase the latest hardware and software technology available or in fashion.

It is impossible to know how many such projects the originating project sponsor considered successful and in any case, that will depend, to some extent, ...

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