Outsourcing Dilemma: The Search for Competitiveness, The

Chapter 2. How Can an Organization Become and Stay Competitive?

Methods normally taken to improve performance 12

Management techniques developed to improve performance 12

The packaged software solution to performance problems 13

Using management consultants 15

How effective are performance improvement projects? 17

Are you just tinkering with the systems? 19

Becoming ’world class’ 20

The reason for concern 21

Although some of them were loath to accept it, the governments of virtually every country in the world now acknowledge that they cannot create wealth for their citizens – that has to be done by the business community and in particular the entrepreneurs. The importance of being competitive is nevertheless recognized by most governments and ...