Outsource It!

Subjective Considerations

This group includes important but more slippery criteria; an assessment of these factors can be complex and subjective.

• IP Protection. Focus the search on companies of high caliber in countries with strong legal systems and documented third-party audits.

• Organizational Mission. For the success of your project, it’s best if your organizational mission is aligned with that of the vendor.

• Client Management. Client management is especially important when your access to the top is limited. Seek vendors that allocate reasonable resources to account management tasks.

• Quality Management. Organizations with high CMMI levels often offer an independent quality-management process that can be a value-add to your engagement. ...