Mexico

Mexico is one of the best-kept outsourcing destination secrets unless you’re working in southern California. A friend of mine, a former account manager for an India-based vendor, told me of his encounter with a Mexican outsourcing vendor in Los Angeles. At almost every sales call he was told that they already had an outsourcing partner...from Mexico. The story was always the same: they do good work, their office is only a few hours away, and language is not an issue. The last one surprised him: “Their English skills are that good?” my friend asked. “No,” the client said. “My staff’s Spanish skills are that good.”

This story brings up a good point when you’re selecting a destination: factor in the ethnic diversity of your local staff ...

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