Outsource It!

Fixing What’s Broken

Now’s the time when you lie down on a comfortable sofa and I ask you about your relationship with the vendor—how you met, how the relationship developed over the years... After ten or twenty sessions we discover how the little cracks developed and how they expanded into a chasm of monumental proportions.

Not. You won’t find any shrinks in our industry. No time for slow and painless discoveries. You have to act fast at the first sign of failure. And if you must, toss that relationship aside in a ditch before it runs you over.

But first, look into yourself. In an overwhelming majority of outsourcing failures we, the customer, are the main reason for that failure. Start by listing the things that went wrong. Trace the ...