Outsource It!

The Complacency Trap

Establishing and running a disposable outsourcing model isn’t a trivial task, of course, and some aspects of it are challenging. The most obvious issues come from high (at least initially) overhead. Another significant task is to establish processes that might be counterintuitive. Less obvious challenges come from the lack of stakeholders’ buy-in. But if I had to pick the reason that has the highest probability of derailing a disposable outsourcing model, it would be “the complacency trap.”

Let’s say that everything’s going great and everybody’s happy. Inevitably you’ll see the vendor as a solid partner, not someone who ever needs to be replaced. Don’t. Think of disposing the vendor as soon as the company becomes indispensable, ...