Chapter 10Learn Contract and Rate Essentials
Since we’re talking about legal contracts in this chapter, let’s start with a disclaimer: generally speaking, a contract, no matter how well worded, will not change the nature of the business, will not guarantee the success of your outsourcing engagement, and definitely will not prevent things from going south. Even so, never underestimate the importance of having a well-written contract, which will encourage and enforce desired behavior, as well as provide a framework for dealing with issues, complications, and disputes.
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