Outsource It!

The X-Factor

We’ve covered a lot of ground in this section, including checklists, RFPs, quadrants, personality matching, and technical due diligence, all of which are important when selecting an outsourcing vendor. But as I sat down to write this chapter, I felt something was still missing.

I thought about my analogy of finding a partner in one’s personal life and a conversation I had with a good friend. A successful professional, good-looking, intelligent, with a magnetic personality, he had everything in his life except the woman of his dreams. And he worked hard to find the right one and tried everything, including singles clubs, speed dating, matchmakers, and, of course, Internet dating. And still he remained single until a friend set him ...