Chapter 4Start with a Broad Search
Nothing is as critical to the success of an outsourcing initiative as finding the right vendor. Where do you begin? With literally tens of thousands of outsourcing vendors worldwide, finding the right match can seem overwhelming. India alone has more than 20,000 outsourcers, so picking a good one should just be a walk in park—Jurassic Park, that is!
To zero in on the right partner, you need to take a series of steps that ensure quality outcomes, including buy-in of all stakeholders, compliance with organizational guidelines, and performance within budgetary constraints. While the complexity of the process may vary from one company to another, the core of it generally stays the same: start with a broad search ...
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