What—and How Much—Should You Outsource?
How much should you outsource? Sometimes organizations take on more than they can handle, at other times the scope isn’t large enough to achieve the desired ROI, and sometimes the scope of the work is so small that savings are dwarfed by the project’s overhead. If you are new to outsourcing, err on the smaller side as long as you can meet your SMART objectives. Don’t outsource more than 50 percent of your workload to vendors in your time zone or more than 30 percent to vendors with a big time difference your first time out.
What should you outsource? Identifying real-world, outsourceable components is akin to solving an equation with many variables. The most important among the variables are complexity, ...
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