Quality of Deliverables
There is a strong perception in the industry that the quality of deliverables produced by offshore personnel is inferior to the quality of work of local staff. This perception is deeply flawed.
Outsourcing partners can deliver poorer—or better—quality products and services than those of local employees. The challenge in getting quality deliverables is in (1) understanding all aspects of the deliverables and the quality associated with them, (2) communicating quality expectations to your partner, and (3) controlling the quality on an ongoing basis. That task is difficult, and we’ll talk more about how to maintain control over the quality of your deliverables in Accepting Deliverables.
What is important to understand ...
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