Outsource It!

Introduction

“Yes, sir, Mr. Nick, we can fix it!” Rajesh smiled broadly as he wobbled his head from side to side. I stood transfixed, trying to interpret this unusual body language and asked myself, “Where did I go wrong?” And as if answering my question, Rajesh added, “Each and every step...”

That little chat prompted me to consider writing about outsourcing. With more than twenty years of offshore outsourcing experience and having had my fair share of success and failure—and the battle scars to prove it—writing a book seemed like a sensible thing to do. I hope that by sharing my experiences; reviewing a common-sense approach to offshore outsourcing; and covering proven techniques, tips, and traps of working with offshore vendors, I can help ...