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Outsmarting Anger: 7 Strategies for Defusing Our Most Dangerous Emotion by Leigh Devine, Joseph Shrand

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Chapter 7

Communicate Clearly

It takes two flints to make a fire.

—Louisa May Alcott (1832–1888)

The single biggest problem in communication is the illusion that it has taken place.

—George Bernard Shaw (1856–1950)

For Kevin it had been a hectic day at the office. As he was finishing up, his wife, Jane, rang and asked him to pick up some milk on the way home. “It’s been a crazy day, but I’ll do my best,” he told her. Having heard the positive-sounding tone in Kevin’s voice, Jane built an unconscious expectation that she would soon be receiving the much-needed milk for the kids’ dinner. But the store was closed by the time Kevin got there, and he arrived home empty-handed. His wife, who also had a stressful day at work, became upset and responded, ...

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