Book description
This is the official curriculum of the Apple El Capitan 101: OS X Support Essentials 10.11 course and preparation for Apple Certified Support Professional (ACSP) 10.11 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X El Capitan. This guide provides comprehensive coverage of El Capitan and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the El Capitan operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring El Capitan to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification.
Covers updated system utilities and new features of OS X El Capitan.
Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
Focused lessons take you step by step through practical, real-world tasks.
Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.
Web Edition provides full text of the book as part of our Content Update Program with revised content for significant software updates.
Table of contents
- Title Page
- Copyright Page
- Contents at a Glance
- Contents
- About This Guide
-
Installation and Configuration
-
Lesson 1 Install OS X El Capitan
- Reference 1.1 Understand OS X El Capitan
- Reference 1.2 Select an Installation Method
- Reference 1.3 Prepare to Upgrade a Previous System
- Reference 1.4 Prepare the System Disk
- Reference 1.5 Upgrade and Install OS X
- Reference 1.6 Troubleshoot Installation Issues
- Exercise 1.1 Prepare a Mac for Upgrade
- Exercise 1.2 Upgrade to OS X El Capitan
- Exercise 1.3 Erase a Mac System and Install OS X El Capitan
- Exercise 1.4 Verify System Installation
-
Lesson 2 Set Up and Configure OS X
- Reference 2.1 Use Setup Assistant
- Reference 2.2 Manage System Settings
- Reference 2.3 Inspect System Information
- Exercise 2.1 Configure a New OS X System for Exercises
- Exercise 2.2 Configure an Existing OS X System for Exercises
- Exercise 2.3 Examine System Preferences
- Exercise 2.4 Download the Student Materials in a Classroom
- Exercise 2.5 Download the Student Materials Independently
- Exercise 2.6 Install a Configuration Profile
- Exercise 2.7 Examine System Information
- Lesson 3 Use OS X Recovery
- Lesson 4 Update OS X Software
-
Lesson 1 Install OS X El Capitan
-
User Accounts
- Lesson 5 Manage User Accounts
- Lesson 6 Manage User Home Folders
-
Lesson 7 Manage System Security
- Reference 7.1 Change Passwords
- Reference 7.2 Reset Passwords
- Reference 7.3 Manage System Security Settings
- Reference 7.4 Set a Firmware Password
- Exercise 7.1 Reset Account Passwords in OS X Recovery
- Exercise 7.2 Reset Account Passwords
- Exercise 7.3 Create a New Keychain
- Exercise 7.4 Use a Firmware Password
- Lesson 8 Manage Keychains
-
File Systems and Storage
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Lesson 9 Manage File Systems and Storage
- Reference 9.1 Understand File System Components
- Reference 9.2 Mount, Unmount, and Eject Disks
- Reference 9.3 Inspect File Systems
- Reference 9.4 Manage File Systems
- Reference 9.5 Troubleshoot File Systems
- Exercise 9.1 Repartition a Disk Dynamically
- Exercise 9.2 Erase a Disk
- Exercise 9.3 Repair Partitions and Volumes in Target Disk Mode
- Exercise 9.4 Repair Partitions and Volumes in OS X Recovery Mode
- Lesson 10 Manage FileVault
- Lesson 11 Manage Permissions and Sharing
-
Lesson 9 Manage File Systems and Storage
- Data Management
-
Applications and Processes
-
Lesson 16 Install Applications
- Reference 16.1 Use the Mac App Store
- Reference 16.2 Understand Application Environments
- Reference 16.3 Understand Application Security
- Reference 16.4 Use Traditional Installation Methods
- Reference 16.5 Remove Installed Software
- Exercise 16.1 Use the Mac App Store
- Exercise 16.2 Use an Installer Package
- Exercise 16.3 Use a Drag-and-Drop Install
- Exercise 16.4 Remove Applications
-
Lesson 17 Manage Documents
- Reference 17.1 Understand Launch Services
- Reference 17.2 Use Quick Look
- Reference 17.3 Use Auto Save and Versions
- Reference 17.4 Use Document Locking
- Reference 17.5 Use iCloud Drive
- Reference 17.6 Manage Automatic Resume
- Exercise 17.1 Use Alternate Applications
- Exercise 17.2 Use Auto Save and Versions
- Exercise 17.3 Manage Document Locking
- Exercise 17.4 Store Documents in iCloud
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Lesson 18 Manage and Troubleshoot Applications
- Reference 18.1 Understand Applications and Processes
- Reference 18.2 Manage App Extensions
- Reference 18.3 Monitor Applications and Processes
- Reference 18.4 Troubleshoot Applications
- Exercise 18.1 Force Applications to Quit
- Exercise 18.2 Troubleshoot Preferences
- Exercise 18.3 Examine Application Diagnostics
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Lesson 16 Install Applications
-
Network Configuration
- Lesson 19 Manage Basic Network Settings
-
Lesson 20 Manage Advanced Network Settings
- Reference 20.1 Manage Network Locations
- Reference 20.2 Understand Network Interfaces and Protocols
- Reference 20.3 Manage Network Services
- Reference 20.4 Configure VPN Settings
- Reference 20.5 Configure Advanced Network Settings
- Exercise 20.1 Configure Network Locations
- Exercise 20.2 Configure Network Service Order
- Exercise 20.3 Configure VPN Settings
- Exercise 20.4 Advanced Wi-Fi Configuration
- Lesson 21 Troubleshoot Network Issues
-
Network Services
-
Lesson 22 Manage Network Services
- Reference 22.1 Understand Network Services Architecture
- Reference 22.2 Configure Network Service Applications
- Reference 22.3 Understand File-Sharing Protocols
- Reference 22.4 Connect to File Shares
- Reference 22.5 Troubleshoot Network Services
- Exercise 22.1 Configure a Network Service Account
- Exercise 22.2 Use File-Sharing Services
- Exercise 22.3 Troubleshoot Network Services
- Lesson 23 Manage Host Sharing and Personal Firewall
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Lesson 22 Manage Network Services
-
System Management
- Lesson 24 Troubleshoot Peripherals
- Lesson 2 5 Manage Printing and Scanning
-
Lesson 26 Troubleshoot Startup and System Issues
- Reference 26.1 Understand System Initialization
- Reference 26.2 Understand User Sessions
- Reference 26.3 Understand Sleep Modes, Logout, and Shutdown
- Reference 26.4 Use Startup Shortcuts
- Reference 26.5 Troubleshoot System Initialization
- Reference 26.6 Troubleshoot User Sessions
- Exercise 26.1 Examine System Startup
- Exercise 26.2 Use Single-User Mode
- Index
- Where Are The Lesson Files?
Product information
- Title: OS X Support Essentials 10.11 - Apple Pro Training Series: Supporting and Troubleshooting OS X El Capitan
- Author(s):
- Release date: December 2015
- Publisher(s): Peachpit Press
- ISBN: 9780134428291
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