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OS X Support Essentials 10.11 - Apple Pro Training Series: Supporting and Troubleshooting OS X El Capitan

Book Description

This is the official curriculum of the Apple El Capitan 101: OS X Support Essentials 10.11 course and preparation for Apple Certified Support Professional (ACSP) 10.11 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X El Capitan. This guide provides comprehensive coverage of El Capitan and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the El Capitan operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring El Capitan to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification.

  • Covers updated system utilities and new features of OS X El Capitan.

  • Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.

  • Focused lessons take you step by step through practical, real-world tasks.

  • Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.

  • Web Edition provides full text of the book as part of our Content Update Program with revised content for significant software updates.

  • Table of Contents

    1. Title Page
    2. Copyright Page
    3. Contents at a Glance
    4. Contents
    5. About This Guide
    6. Installation and Configuration
      1. Lesson 1 Install OS X El Capitan
        1. Reference 1.1 Understand OS X El Capitan
        2. Reference 1.2 Select an Installation Method
        3. Reference 1.3 Prepare to Upgrade a Previous System
        4. Reference 1.4 Prepare the System Disk
        5. Reference 1.5 Upgrade and Install OS X
        6. Reference 1.6 Troubleshoot Installation Issues
        7. Exercise 1.1 Prepare a Mac for Upgrade
        8. Exercise 1.2 Upgrade to OS X El Capitan
        9. Exercise 1.3 Erase a Mac System and Install OS X El Capitan
        10. Exercise 1.4 Verify System Installation
      2. Lesson 2 Set Up and Configure OS X
        1. Reference 2.1 Use Setup Assistant
        2. Reference 2.2 Manage System Settings
        3. Reference 2.3 Inspect System Information
        4. Exercise 2.1 Configure a New OS X System for Exercises
        5. Exercise 2.2 Configure an Existing OS X System for Exercises
        6. Exercise 2.3 Examine System Preferences
        7. Exercise 2.4 Download the Student Materials in a Classroom
        8. Exercise 2.5 Download the Student Materials Independently
        9. Exercise 2.6 Install a Configuration Profile
        10. Exercise 2.7 Examine System Information
      3. Lesson 3 Use OS X Recovery
        1. Reference 3.1 Start Up from OS X Recovery
        2. Reference 3.2 Explore OS X Recovery Utilities
        3. Reference 3.3 Create an OS X Recovery Disk
        4. Exercise 3.1 Use OS X Recovery
        5. Exercise 3.2 Create an OS X Install Disk
      4. Lesson 4 Update OS X Software
        1. Reference 4.1 Understand Automatic Software Update
        2. Reference 4.2 Manually Install Updates
        3. Reference 4.3 Examine Installation History
        4. Exercise 4.1 Manually Install Software Updates in a Classroom
        5. Exercise 4.2 Manually Install Software Updates Independently
        6. Exercise 4.3 Use Automatic Software Update
    7. User Accounts
      1. Lesson 5 Manage User Accounts
        1. Reference 5.1 Understand User Accounts
        2. Reference 5.2 Configure User Accounts
        3. Reference 5.3 Use Parental Controls
        4. Reference 5.4 Configure Login and Fast User Switching
        5. Exercise 5.1 Create a Standard User Account
        6. Exercise 5.2 Create a Managed User Account
      2. Lesson 6 Manage User Home Folders
        1. Reference 6.1 Understand Home Folder Content
        2. Reference 6.2 Delete User Accounts
        3. Reference 6.3 Migrate and Restore Home Folders
        4. Exercise 6.1 Restore a Deleted User Account
      3. Lesson 7 Manage System Security
        1. Reference 7.1 Change Passwords
        2. Reference 7.2 Reset Passwords
        3. Reference 7.3 Manage System Security Settings
        4. Reference 7.4 Set a Firmware Password
        5. Exercise 7.1 Reset Account Passwords in OS X Recovery
        6. Exercise 7.2 Reset Account Passwords
        7. Exercise 7.3 Create a New Keychain
        8. Exercise 7.4 Use a Firmware Password
      4. Lesson 8 Manage Keychains
        1. Reference 8.1 Understand Keychain Architecture
        2. Reference 8.2 Manage Keychain Items
        3. Reference 8.3 Use iCloud Keychain
        4. Exercise 8.1 Manage Keychains
    8. File Systems and Storage
      1. Lesson 9 Manage File Systems and Storage
        1. Reference 9.1 Understand File System Components
        2. Reference 9.2 Mount, Unmount, and Eject Disks
        3. Reference 9.3 Inspect File Systems
        4. Reference 9.4 Manage File Systems
        5. Reference 9.5 Troubleshoot File Systems
        6. Exercise 9.1 Repartition a Disk Dynamically
        7. Exercise 9.2 Erase a Disk
        8. Exercise 9.3 Repair Partitions and Volumes in Target Disk Mode
        9. Exercise 9.4 Repair Partitions and Volumes in OS X Recovery Mode
      2. Lesson 10 Manage FileVault
        1. Reference 10.1 Understand FileVault Technology
        2. Reference 10.2 Enable FileVault
        3. Reference 10.3 Use FileVault Recovery
        4. Exercise 10.1 Turn On FileVault
        5. Exercise 10.2 Restart a FileVault-Protected System
        6. Exercise 10.3 Use a FileVault Recovery Key
        7. Exercise 10.4 Turn Off FileVault
      3. Lesson 11 Manage Permissions and Sharing
        1. Reference 11.1 Understand File System Permissions
        2. Reference 11.2 Explore Permissions for Sharing
        3. Reference 11.3 Manage Permissions
        4. Reference 11.4 Understand System Integrity Protection
        5. Exercise 11.1 Create Items with Default Permissions
        6. Exercise 11.2 Test Permissions Changes
    9. Data Management
      1. Lesson 12 Use Hidden Items, Shortcuts, and File Archives
        1. Reference 12.1 Examine Hidden Items
        2. Reference 12.2 Examine Bundles and Packages
        3. Reference 12.3 Use File System Shortcuts
        4. Reference 12.4 Use File Archives
        5. Exercise 12.1 Navigate Hidden Items
      2. Lesson 13 Manage System Resources
        1. Reference 13.1 Understand OS X System Layout
        2. Reference 13.2 Manage Font Resources
        3. Exercise 13.1 Manage Font Resources
      3. Lesson 14 Use Metadata and Spotlight
        1. Reference 14.1 Understand File System Metadata
        2. Reference 14.2 Use Spotlight Search
        3. Exercise 14.1 Examine File Metadata
      4. Lesson 15 Manage Time Machine
        1. Reference 15.1 Understand Time Machine Architecture
        2. Reference 15.2 Configure Time Machine
        3. Reference 15.3 Restore from Time Machine
        4. Exercise 15.1 Configure Time Machine
        5. Exercise 15.2 Restore Using Time Machine
    10. Applications and Processes
      1. Lesson 16 Install Applications
        1. Reference 16.1 Use the Mac App Store
        2. Reference 16.2 Understand Application Environments
        3. Reference 16.3 Understand Application Security
        4. Reference 16.4 Use Traditional Installation Methods
        5. Reference 16.5 Remove Installed Software
        6. Exercise 16.1 Use the Mac App Store
        7. Exercise 16.2 Use an Installer Package
        8. Exercise 16.3 Use a Drag-and-Drop Install
        9. Exercise 16.4 Remove Applications
      2. Lesson 17 Manage Documents
        1. Reference 17.1 Understand Launch Services
        2. Reference 17.2 Use Quick Look
        3. Reference 17.3 Use Auto Save and Versions
        4. Reference 17.4 Use Document Locking
        5. Reference 17.5 Use iCloud Drive
        6. Reference 17.6 Manage Automatic Resume
        7. Exercise 17.1 Use Alternate Applications
        8. Exercise 17.2 Use Auto Save and Versions
        9. Exercise 17.3 Manage Document Locking
        10. Exercise 17.4 Store Documents in iCloud
      3. Lesson 18 Manage and Troubleshoot Applications
        1. Reference 18.1 Understand Applications and Processes
        2. Reference 18.2 Manage App Extensions
        3. Reference 18.3 Monitor Applications and Processes
        4. Reference 18.4 Troubleshoot Applications
        5. Exercise 18.1 Force Applications to Quit
        6. Exercise 18.2 Troubleshoot Preferences
        7. Exercise 18.3 Examine Application Diagnostics
    11. Network Configuration
      1. Lesson 19 Manage Basic Network Settings
        1. Reference 19.1 Understand Network Concepts
        2. Reference 19.2 Understand Networks in Action
        3. Reference 19.3 Configure Basic Network Settings
        4. Exercise 19.1 Connect to a Wi-Fi Network
        5. Exercise 19.2 Monitor Network Connectivity
      2. Lesson 20 Manage Advanced Network Settings
        1. Reference 20.1 Manage Network Locations
        2. Reference 20.2 Understand Network Interfaces and Protocols
        3. Reference 20.3 Manage Network Services
        4. Reference 20.4 Configure VPN Settings
        5. Reference 20.5 Configure Advanced Network Settings
        6. Exercise 20.1 Configure Network Locations
        7. Exercise 20.2 Configure Network Service Order
        8. Exercise 20.3 Configure VPN Settings
        9. Exercise 20.4 Advanced Wi-Fi Configuration
      3. Lesson 21 Troubleshoot Network Issues
        1. Reference 21.1 Troubleshoot General Network Issues
        2. Reference 21.2 Troubleshoot Using Network Utility
        3. Exercise 21.1 Troubleshoot Network Connectivity
    12. Network Services
      1. Lesson 22 Manage Network Services
        1. Reference 22.1 Understand Network Services Architecture
        2. Reference 22.2 Configure Network Service Applications
        3. Reference 22.3 Understand File-Sharing Protocols
        4. Reference 22.4 Connect to File Shares
        5. Reference 22.5 Troubleshoot Network Services
        6. Exercise 22.1 Configure a Network Service Account
        7. Exercise 22.2 Use File-Sharing Services
        8. Exercise 22.3 Troubleshoot Network Services
      2. Lesson 23 Manage Host Sharing and Personal Firewall
        1. Reference 23.1 Enable Host-Sharing Services
        2. Reference 23.2 Control Remote Computers
        3. Reference 23.3 Share Files via AirDrop
        4. Reference 23.4 Manage the Personal Firewall
        5. Reference 23.5 Troubleshoot Shared Services
        6. Exercise 23.1 Use Host-Sharing Services
        7. Exercise 23.2 Configure the Personal Firewall
    13. System Management
      1. Lesson 24 Troubleshoot Peripherals
        1. Reference 24.1 Understand Peripheral Technologies
        2. Reference 24.2 Manage Bluetooth Devices
        3. Reference 24.3 Troubleshoot Peripheral Issues
        4. Exercise 24.1 Examine Peripherals via System Information
      2. Lesson 2 5 Manage Printing and Scanning
        1. Reference 25.1 Understand Print System Architecture
        2. Reference 25.2 Configure Printing and Scanning
        3. Reference 25.3 Manage Print Jobs
        4. Reference 25.4 Troubleshoot Printing Issues
        5. Exercise 25.1 Configure Printing
        6. Exercise 25.2 Manage Printing
        7. Exercise 25.3 Troubleshoot the Printing System
      3. Lesson 26 Troubleshoot Startup and System Issues
        1. Reference 26.1 Understand System Initialization
        2. Reference 26.2 Understand User Sessions
        3. Reference 26.3 Understand Sleep Modes, Logout, and Shutdown
        4. Reference 26.4 Use Startup Shortcuts
        5. Reference 26.5 Troubleshoot System Initialization
        6. Reference 26.6 Troubleshoot User Sessions
        7. Exercise 26.1 Examine System Startup
        8. Exercise 26.2 Use Single-User Mode
    14. Index
    15. Where Are The Lesson Files?