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Organizational Learning and Knowledge

Book Description

The impact that information technology has on collective knowledge, the lifeblood of any organization, is still being fully realized and understood. Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications demonstrates exhaustively the many applications, issues, and techniques applied to the science of recording, categorizing, using and learning from the experiences and expertise acquired by the modern organization. A much needed collection, this multi-volume reference presents the theoretical foundations, research results, practical case studies, and future trends to both inform the decisions facing today's organizations and the establish fruitful organizational practices for the future. Practitioners, researchers, and academics involved in leading organizations of all types will find useful, grounded resources for navigating the ever-changing organizational landscape.

Table of Contents

  1. Cover
  2. Title Page
  3. Editorial Advisory Board and List of Reviewers
    1. EDITOR-IN-CHIEF
    2. ASSOCIATE EDITORS
    3. EDITORIAL ADVISORY BOARD
  4. Preface
  5. Section 1: Fundamental Concepts and Theories
    1. Chapter 101: Are We Stuck With Knowledge Management?
      1. ABSTRACT
      2. INTRODUCTION
      3. WHAT IS MEANT BY KNOWLEDGE?
      4. KNOWLEDGE AS A RESOURCE
      5. THE NEED TO MANAGE KNOWLEDGE
      6. THE FOUNDING FATHERS OF KM
      7. KNOWLEDGE MANAGEMENT – THEORETICAL FOUNDATIONS
      8. KM DEFINITIONS
      9. KNOWLEDGE MANAGEMENT FUNCTIONS
      10. KNOWLEDGE MANAGEMENT: ISSUES IN THE FIELD
      11. HISTORICAL POSITIONS ON KNOWLEDGE AS A RESOURCE
      12. STRATEGIC KNOWLEDGE RESOURCE DEVELOPMENT: A PARADIGM SHIFT
      13. DEFINING KNOWLEDGE ASSETS OR RESOURCES
      14. THE HUMAN RESOURCE/TECHNOLOGY RESOURCE CONTINUUM
      15. HR-CENTRIC FOCUS: KNOWLEDGE AS A PROCESS
      16. TECHNO-CENTRIC FOCUS: KNOWLEDGE AS AN OBJECT
      17. THE NEED FOR BALANCE
      18. STRATEGY: THE BINDING AGENT
      19. STRATEGIC KNOWLEDGE RESOURCE DEVELOPMENT (SKRD)
      20. CONCLUSION
    2. Chapter 102: Learning from Failure
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION AND DISCUSSIONS
    3. Chapter 103: Exploring the Knowledge Management Landscape
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. STANDARDIZATION AND KNOWLEDGE MANAGEMENT
      5. OVERVIEW OF KNOWLEDGE MANAGEMENT FRAMEWORKS
      6. THE INTANGIBLE ASSETS MONITOR
      7. ANALYSIS OF KNOWLEDGE MANAGEMENT FRAMEWORKS
      8. CONCLUSION
      9. FUTURE RESEARCH DIRECTION
    4. Chapter 104: The Management and Creation of Knowledge
      1. ABSTRACT
      2. INTRODUCTION
      3. CHAPTER OVERVIEW
      4. THEORETICAL UNDERPINNINGS
      5. WIKI CASE STUDY INTRODUCTION
      6. FIVE WIKI CASE STUDIES
      7. DISCUSSION
      8. CONCLUSION
      9. FUTURE DIRECTIONS
    5. Chapter 105: The Professionalization of Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. THE INFORMATION AND KNOWLEDGE DOMAIN
      4. ANALYZING KNOWLEDGE MANAGEMENT PROFESSIONAL REQUIREMENTS
      5. THE FUTURE OF KNOWLEDGE MANAGEMENT AS A PROFESSION
    6. Chapter 106: Does Knowledge Management Really Work?
      1. ABSTRACT
      2. KNOWLEDGE MANAGEMENT
      3. CASE STUDY IN BREAST CANCER SCREENING
      4. THE PREDICAMENT
      5. A SOLUTION
      6. A NEW PROTOCOL
      7. DISCUSSION
      8. CONCLUSION
    7. Chapter 107: Measuring the Dimensions of Tacit and Explicit Knowledge
      1. ABSTRACT
      2. INTRODUCTION
      3. THE DIMENSIONS
      4. THE METHOD AND MEASURE
      5. DISCUSSION
      6. LIMITATIONS, IMPLICATIONS AND FUTURE RESEARCH
      7. CONCLUSION
      8. APPENDIX
    8. Chapter 108: Knowledge Calibration and Knowledge Management
      1. Introduction
      2. BACKGROUND
      3. MAIN FOCUS
      4. CONCLUSION
    9. Chapter 109: Aligning a KM Strategy and Developing KM Capabilities
      1. ABSTRACT
      2. INTRODUCTION
      3. ALIGNMENT IN THE CONTEXT OF PERFORMANCE: BUSINESS STRATEGY AND KM STRATEGY
      4. THE RESOURCE-BASED VIEW OF FIRM’S COMPETITIVE ADVANTAGE
      5. TAXONOMY AND FRAMEWORK OF THE ALIGNMENT OF BUSINESSES STRATEGIES WITH KNOWLEDGE MANAGEMENT STRATEGIES
      6. A CONCEPTUAL HIERARCHY FOR ACTIONS BY PRINCIPAL ACTORS IN THE STRATEGIC ALIGNMENT OF KM AND BUSINESS
      7. KNOWLEDGE-BASED VIEW OF FIRM’S RESOURCES AND CAPABILITIES
      8. CONCLUSION
    10. Chapter 110: Sustainable Communities for Knowledge Management Systems in the New Technological Era
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH METHODOLOGY AND ANALYSIS
      5. DISCUSSION AND FUTURE RESEARCH
    11. Chapter 111: Adult Learners and Their Development in the Information Society
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DEVELOPMENT OF ADULT LEARNERS IN AN INFORMATION SOCIETY
      5. A CASE STUDY OF ADULT LEARNING TO ADVANCE THE INFORMATION SOCIETY
      6. FUTURE TRENDS
      7. CONCLUSION
    12. Chapter 112: Exploiting KM in Support of Innovation and Change
      1. ABSTRACT
      2. INTRODUCTION
      3. THE IMPORTANCE OF SOCIAL FABRIC
      4. ASSURING SOUND SOCIAL-NETWORK STRUCTURE
      5. THE IMPORTANCE OF OPINION LEADERS
      6. IDENTIFYING OPINION LEADERS
      7. THE ROLE OF KNOWLEDGE COMMUNITIES
      8. INNOVATION CHAMPIONS
      9. CONCLUSION
    13. Chapter 113: Understanding the Composition of Knowledge Management Capability
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE CAPABILITIES
      4. CHARACTERISTICS OF KNOWLEDGE CAPABILITIES
      5. VALIDATION OF KNOWLEDGE CAPABILITIES
      6. KNOWLEDGE CAPABILITIES AND PERFORMANCE
      7. DISCUSSION
      8. CONCLUSION
      9. CURRENT AND FUTURE RESEARCH
    14. Chapter 114: Change Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BUILDING ORGANIZATIONAL INNOVATION
      4. KNOWLEDGE WORKER AND ICT: A BINOMIAL APPROACH
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    15. Chapter 115: On Data Mining and Knowledge
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: DATA MINING AND INFORMATION SYSTEMS
      4. DATA GENERATION FOR DATABASES
      5. KNOWLEDGE AND VALIDITY: A METHODOLOGICAL ORIENTATION FOR DM
      6. METHODS FOR KNOWLEDGE GENERATION FROM ‘OPERATIONS’
      7. UNCOVERING THE RATIONAL IN QUALITATIVE METHODS
      8. TRENDS OF DM AND KNOWLEDGE: SECURITY AND ORGANISATIONS
      9. CONCLUSIONS: DM AND SECURITY OR PREDICTABILITY AND IGNORANCE
    16. Chapter 116: Knowledge Transfer in Project-Based Organisations
      1. ABSTRACT
      2. INTRODUCTION
      3. THE IMPORTANCE OF KNOWLEDGE TRANSFER
      4. APPROACHES TO KNOWLEDGE TRANSFER
      5. PBO VS. FUNCTIONAL ORGANISATION
      6. EMPIRICAL STUDY
      7. CONCLUSION
    17. Chapter 117: Product Innovation as a Result of Knowledge Development Processes in Organisations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CAPABILITIES AND INNOVATION RESULTS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    18. Chapter 118: Communities of Practice in Knowledge Management and Organisational Learning
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. COPS NATURE AND OBJECTIVES
      5. CONCLUSION
    19. Chapter 119: Faculty Professional Learning
      1. ABSTRACT
      2. INTRODUCTION
      3. FACULTY DEVELOPMENT
      4. DEVELOPING TEACHING AND ASSESSMENT COMPETENCES IN A BLENDED ENVIRONMENT
      5. FACULTY’S ELECTRONIC PORTFOLIO
    20. Chapter 120: Contributions of E-Collaborative Knowledge Construction to Professional Learning and Expertise
      1. ABSTRACT
      2. INTRODUCTION
      3. DEVELOPING PROFESSIONAL COMPETENCE AND EXPERTISE: STATE OF RESEARCH
      4. KNOWLEDGE CONSTRUCTIONS DURING THE DEVELOPMENT OR MAINTENANCE OF EXPERTISE
      5. OPPORTUNITIES FOR ICT TO CONTRIBUTE TO COLLABORATIVE KNOWLEDGE CONSTRUCTIONS
      6. CHALLENGES FOR E-COLLABORATIVE KNOWLEDGE CONSTRUCTION
      7. CONCLUSION: PROFESSIONAL LEARNING AS INTERPLAY BETWEEN COLLABORATIVE KNOWLEDGE CONSTRUCTION IN COMPUTER AND REAL-WORLD SETTINGS
    21. Chapter 121: Foundations of Cross-Cultural Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. CULTURE AS KNOWLEDGE
      4. TOWARDS AN UNDERSTANDING OF CROSS-CULTURAL KNOWLEDGE MANAGEMENT
      5. A THREE-PERSPECTIVE CULTURE APPROACH
      6. THEORETICAL MODEL OF CROSS-CULTURAL KNOWLEDGE MANAGEMENT
      7. CONCLUSION
    22. Chapter 122: Transnational Knowledge Transfer
      1. INTRODUCTION
      2. BACKGROUND
      3. KNOWLEDGE TRANSFER MODELS
      4. FACTORS AFFECTING TRANSNATIONAL KNOWLEDGE TRANSFER SUCCESS
      5. FUTURE TRENDS
      6. CONCLUSION
    23. Chapter 123: Video Issues for Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. RISK AND VIDEO CONTENT
      4. CONTENT LIABILITY
      5. VIDEO SEARCH TECHNOLOGY
      6. VIDEO AND KNOWLEDGE TRANSFER
      7. VIDEO AND STORYTELLING
      8. VIDEO, CULTURE, AND SENSEMAKING
      9. CONCLUSION: OPPORTUNITIES FOR RESEARCH
  6. Section 2: Development and Design Methodologies
    1. Chapter 201: Towards a Consensus Knowledge Management Success Definition
      1. ABSTRACT
      2. BACKGROUND ON KM SUCCESS
      3. PERSPECTIVES ON KM/KMS SUCCESS
      4. METHODOLOGY
      5. RESULTS
      6. DISCUSSION
      7. CONCLUSION
    2. Chapter 202: Readiness for Knowledge Management, Methods and Environments for Innovation
      1. ABSTRACT
      2. INTRODUCTION
      3. KM READINESS OF SMES
      4. IMPROVING LINKS BETWEEN KM PRACTICES AND INNOVATION
      5. COMMUNITIES OF PRACTICE AND FUTURE KM DEVELOPMENTS BY USING WEB 2.0: VISIONS AND CHALLENGES FOR SMES
      6. CONCLUSION
    3. Chapter 203: Quality and Continuous Improvement in Knowledge Management
      1. ABSTRACT
      2. SOCIO-TECHNICAL SYSTEMS, NETWORKS AND COMMUNITIES
      3. QUALITY IN KNOWLEDGE MANAGEMENT
      4. CONTINUOUS IMPROVEMENT OF A KNOWLEDGE MANAGEMENT SYSTEM
      5. EASE: A FOUR-POINT HEURISTIC
      6. CONCLUSION
    4. Chapter 204: How Do We Get There?
      1. ABSTRACT
      2. INTRODUCTION
      3. GOALS
      4. FIAT CASE: KM AND BUSINESS VISION
      5. ENABLERS: LEVERS, PROCESSES AND SYSTEMS
      6. KM STRATEGY
      7. KM CONSTRAINTS AND RESOURCES
      8. MANAGING CORE COMPETENCIES
      9. KM OUTCOMES
      10. KM CONTROLS (CLOSING THE LOOPS)
      11. TOYOTA AND FORMULA ONE
    5. Chapter 205: Developing an effective Knowledge Management System
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH CONTEXT AND METHODOLOGY
      4. THE NEED FOR A KNOWLEDGE MANAGEMENT STRATEGY
      5. CONSIDERATIONS IN DEVELOPING A KNOWLEDGE MANAGEMENT SYSTEM
      6. KNOWLEDGE MANAGEMENT SYSTEMS FOR COMPLEX ORGANIZATIONS
      7. KNOWLEDGE MANAGEMENT BARRIERS
      8. RELATIONSHIP BETWEEN STRATEGY, BARRIERS, PROCESS, AND PERFORMANCE
      9. DEVELOPING AN ORGANIZATION-WIDE APPROACH
      10. RESEARCH LIMITATIONS
      11. CONCLUSION
    6. Chapter 206: Permitting the True Potential of Knowledge Assets to be Utilized with KMI1
      1. ABSTRACT
      2. INTRODUCTION
      3. ESTABLISHING A KNOWLEDGE MANAGEMENT INFRASTRUCTURE (KMI)
      4. ELEMENTS OF THE KNOWLEDGE MANAGEMENT INFRASTRUCTURE
      5. KNOWLEDGE MANAGEMENT INFRASTRUCTURE DESIGN
      6. INFRASTRUCTURES THAT SUPPORT THE GENERATION OF KNOWLEDGE
      7. INFRASTRUCTURES THAT SUPPORT THE ACCESS OF KNOWLEDGE
      8. INFRASTRUCTURES THAT SUPPORT THE TRANSFER OF KNOWLEDGE
      9. INFRASTRUCTURES THAT SUPPORT THE REPRESENTATION OF KNOWLEDGE
      10. INFRASTRUCTURES THAT SUPPORT THE EMBEDDING OF KNOWLEDGE
      11. INFRASTRUCTURES THAT SUPPORT THE FACILITATION OF KNOWLEDGE
      12. METRICS
      13. CONCLUSION
    7. Chapter 207: Toward Building the Knowledge Culture
      1. ABSTRACT
      2. INTRODUCTION
      3. THE KNOWLEDGE CULTURE
      4. A KC-STOPE WITH SIX SIGMA VIEW
      5. CONCLUSION
    8. Chapter 208: The Knowledge CORE
      1. ABSTRACT
      2. INTRODUCTION
      3. 1. OVERVIEW
      4. 2. THE MODEL
      5. 3. CRITICISM OF MODEL BUILDING
      6. 5. INFLUENCES ON DESIGN
      7. CONCLUSION
    9. Chapter 209: Knowledge Sharing Model of 24-Hour Knowledge Factory
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. CHARACTERISTICS OF THE 24-HOUR KNOWLEDGE FACTORY
      4. 3. USE OF CASE BASED REASONING APPROACH
      5. 4. ECK SHARING MODEL BASED ON DECISION EVOLUTION
      6. 5. ENTERPRISE KNOWLEDGE STRUCTURE
      7. 6. ECK SHARING MODELING AND SERVICE MODEL BASED ON GRID COMPUTING
      8. 7. CONCLUSION
    10. Chapter 210: Process Model for Knowledge Potential Measurement in SMEs
      1. ABSTRACT
      2. KNOWLEDGE MEASUREMENT INTRODUCTION
      3. QUANTUM MECHANICAL THINKING AND KNOWLEDGE
      4. KNOWLEDGE POTENTIAL MEASUREMENT FRAMEWORK
      5. LIMITATIONS AND FUTURE RESEARCH
    11. Chapter 211: A Knowledge Management Model for Patterns
      1. INTRODUCTION
      2. BACKGROUND
      3. TOWARDS AN UNDERSTANDING OF A PATTERN AS KNOWLEDGE
      4. FUTURE TRENDS
      5. CONCLUSION
      6. ACKNOWLEDGMENT
    12. Chapter 212: Knowledge Patterns
      1. Introduction
      2. BACKGROUND
      3. PATTERNS AND ANTI-PATTERNS IN KNOWLEDGE MANAGEMENT
      4. FUTURE TRENDS
      5. CONCLUSION
    13. Chapter 213: A Conceptual Framework for Effective Knowledge Management Using Information and Communication Technologies
      1. ABSTRACT
      2. INTRODUCTION
      3. MODELING THE KNOWLEDGE TRANSFORMATION PROCESS
      4. RESEARCH DESIGN AND IMPLEMENTATION
      5. ROLES OF ICT IN KNOWLEDGE MANAGEMENT
      6. A NOVEL FRAMEWORK FOR EFFECTIVE KNOWLEDGE MANAGEMENT
      7. CONCLUSION
    14. Chapter 214: Key Characteristics Relevant for Selecting Knowledge Management Software Tools
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. KEY CONSIDERATIONS IMPACTING KNOWLEDGE MANAGEMENT
      5. KNOWLEDGE MANAGEMENT AND INNOVATION
      6. KNOWLEDGE MANAGEMENT SOLUTION SELECTION
      7. FUTURE RESEARCH POSSIBILITIES
      8. CONCLUSION
    15. Chapter 215: Using Soft Systems Methodology to Reveal Socio-Technical Barriers to Knowledge Sharing and Management
      1. ABSTRACT
      2. INTRODUCTION
      3. THE RESEARCH METHODOLOGY
      4. APPLYING SSM TO THE CASE STUDY PROBLEM
      5. CASE STUDY: THE RESEARCH SETTING
      6. CONCLUSION
      7. Appendix
    16. Chapter 216: A Methodology for the Auditing of Technological Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE MANAGEMENT APPROACHES AND MODELS
      4. A MODEL OF TECHNOLOGICAL KNOWLEDGE MANAGEMENT
      5. AUDITING OF KNOWLEDGE
      6. CONTRIBUTIONS OF THE MODEL OF TECHNOLOGICAL KNOWLEDGE MANAGEMENT
      7. CONCLUSION AND FUTURE LINES OF WORK
    17. Chapter 217: C3EEP Typology and Taxonomies
      1. ABSTRACT
      2. INTRODUCTION
      3. “ARE WE THERE YET?”
      4. C3EEP TYPOLOGY
      5. THE COMPLETE C3EEP TYPOLOGY
      6. C3EEP TAXONOMIES: THE STRATEGIES
      7. KM STRATEGY FRAMEWORK
      8. FINAL CONCLUSION
    18. Chapter 218: Artifacts of Expansive Learning in Designing a Web-Based Performance Assessment System
      1. ABSTRACT
      2. INTRODUCTION
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CONCLUDING DISCUSSION: IMPLEMENTATION ECOLOGY OF ACCOUNTABILITY FRAMING EXPANSIVE LEARNING
      6. Appendix A
    19. Chapter 219: Semantic Annotation of Process Models for Facilitating Process Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. SEMANTIC ANNOTATION FRAMEWORK FOR PROCESS MODELS
      4. EXEMPLAR STUDIES
    20. Chapter 220: A Novel Practical Triangular Approach to Process Innovation
      1. ABSTRACT
      2. THE NEED FOR A PRACTICAL APPROACH TO PROCESS INNOVATION FOR MANUFACTURING COMPANIES
      3. 2. EXISTING APPROACHES AND THEIR LIMITATIONS TO PROCESS INNOVATION
      4. 3. THE VDF MODEL: DESCRIPTION
      5. 4.BENEFITS OF USING THE VDF MODEL: CASE STUDY
      6. 5. CONCLUSION
    21. Chapter 221: A Re-Distributed Knowledge Management Framework in Help Desk
      1. INTRODUCTION
      2. BACKGROUND: DEVELOPMENT OF KNOWLEDGE MANAGEMENT TECHNIQUES IN HELP DESK
      3. RE-DISTRIBUTED KNOWLEDGE MANAGEMENT FRAMEWORK
      4. FUTURE TRENDS
      5. CONCLUSION
    22. Chapter 222: Model of a Knowledge Management Support system for Choosing Intellectual Capital Assessment Methods
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CHOOSING IC ASSESSMENT METHODS
      5. FUTURE RESEARCH DIRECTIONS
    23. Chapter 223: A Knowledge Management Framework to Manage Intellectual Capital for Corporate Sustainability
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE ASSETS AND BUSINESS PERFORMANCE
      4. KNOWLEDGE MANAGEMENT FOR CORPORATE SUSTAINABILITY
      5. FUTURE CHALLENGES
      6. CONCLUSION
    24. Chapter 224: A Model for Knowledge Management and Intellectual Capital Audits
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE ON KM AUDITS
      4. THE STRATEGI MODEL FOR KM AUDITS
      5. FUTURE DIRECTIONS
      6. CONCLUSION
  7. Section 3: Tools and Technologies
    1. Chapter 301: History, Evolution, and Impact of Digital Libraries
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. DIGITAL LIBRARIES: THE EARLY TIMES
      4. 3. DIGITAL LIBRARIES EVOLUTION: CONTENT SHARING
      5. 4. DIGITAL LIBRARY EVOLUTION: DIGITAL LIBRARY MANAGEMENT SYSTEMS
      6. 5. DIGITAL LIBRARIES EVOLUTION: INFRASTRUCTURES, VIRTUAL RESEARCH ENVIRONMENTS AND ECOSYSTEMS
      7. 6. A BIT OF FOUNDATIONS
      8. 7. IMPACT OF DIGITAL LIBRARIES
      9. 8. CONCLUSION
    2. Chapter 302: Could Web 2.0 Technologies Support Knowledge Management in Organizations?
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE MANAGEMENT AND INFORMATION TECHNOLOGIES
      4. WEB 2.0
      5. ENTERPRISE 2.0: A CRITIQUE OF THE TECHNOLOGIES THAT SUPPORT KM
      6. WEB 2.0 TECHNOLOGIES USED IN KM
      7. CHALLENGES AND OPPORTUNITIES
      8. FINAL CONSIDERATIONS
    3. Chapter 303: DeLone & McLean IS Success Model in Evaluating Knowledge Transfer in a Virtual Learning Environment
      1. ABSTRACT
      2. INTRODUCTION
      3. PRIOR LITERATURE
      4. DISCUSSION AND CONCLUDING WORDS
    4. Chapter 304: A Specialized Evaluation and Comparison of Sample Data Mining Software
      1. ABSTRACT
      2. INTRODUCTION
      3. DATA MINING SOFTWARE
      4. SAMPLE PRODUCTS
      5. COMPARISON
      6. SCENARIO ANALYSIS
      7. OTHER CASES
      8. CONCLUSION
    5. Chapter 305: Data Mining and the Project Management Environment
      1. ABSTRACT
      2. INTRODUCTION
      3. DATA MINING AND THE PROJECT MANAGEMENT ENVIRONMENT CONTEXT
      4. APPLICATION OF DATA MINING: THE PROJECT MANAGEMENT ENVIRONMENT
      5. THE HEART OF THE MATTER: PROCESSES AND THE PROJECTS DATA WAREHOUSE
      6. THE ROAD TO SUCCESS: PROJECT MANAGEMENT SUCCESS (OUTPUTS)
      7. THE ROAD TO SUCCESS: PROJECT SUCCESS (OUTCOMES)
      8. FINAL DESTINATION: PROJECT CORPORATE SUCCESS
      9. FUTURE TRENDS
      10. CONCLUSION
    6. Chapter 306: Utilisation of Expert Online Retrieval Tools
      1. ABSTRACT
      2. INTRODUCTION
      3. PROBLEM AND OBJECTIVES
      4. METHOD OF MEASUREMENT
      5. ANALYSIS APPROACH AND SELECTED RESULTS OF THE 1ST STUDY
      6. ANALYSIS PROCEDURE AND SELECTED RESULTS OF THE 2ND STUDY
      7. CONCLUSION
    7. Chapter 307: Case Studies of Creating Reusable Inter Professional E-Learning Objects
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RLO CREATION AND EVALUATION
      5. DISCUSSION AND FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    8. Chapter 308: Reusable Learning Objects in Health Care Education
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. QUALITIES OF RLOS IN RELATION TO THEIR USE IN HEALTH CARE EDUCATION
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    9. Chapter 309: Achieving Interprofessional Health Education Through the Use of E-Resources
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DISCUSSION
      5. SUMMARY AND RECOMMENDATIONS
      6. Acknowledgment
    10. Chapter 310: Integrating Telehealth into the Organization’s Work System
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORIZING STRATEGY
      4. UNDERSTANDING TELEHEALTH SYSTEMS
      5. TELEHEALTH SYSTEM DEPLOYMENT: RELATED CONCERNS
      6. MODEL DEVELOPMENT
      7. CONCLUSION
      8. FUTURE WORK
    11. Chapter 311: Designing E-Mail for Knowledge Management in Distributed Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHODOLOGY
      5. FINDINGS
      6. FUTURE TRENDS
      7. CONCLUSION
    12. Chapter 312: ICT and Web 2.0 Technologies as a Determinant of Business Performance
      1. EXCUTIVE SUMMARY
      2. INTRODUCTION AND BACKGROUND
      3. CONCEPTUALISATION OF STRUCTURAL SUB-MODEL
      4. CONCEPTUALISATION OF MEASUREMENT SUB-MODEL
      5. RESEARCH HYPOTHESES AND MODEL
      6. RESEARCH PROCEDURE
    13. Chapter 313: Managing Requirements Elicitation Knowledge using a Spatial Hypertext Wiki
      1. ABSTRACT
      2. INTRODUCTION
      3. THE KNOWLEDGE CREATION SPIRAL
      4. THE REQUIREMENTS ELICITATION KNOWLEDGE SPIRAL
      5. SUPPORTING THE REQUIREMENTS ELICITATION SPIRAL WITH A SPATIAL HYPERTEXT WIKI
      6. RELATED WORK
      7. CONCLUSION AND FURTHER WORK
    14. Chapter 314: Multiagent System for Supporting the Knowledge Management in the Software Process
      1. ABSTRACT
      2. INTRODUCTION
      3. REQUIREMENTS TO SUCCEED IN KM IN THE SOFTWARE PROCESS
      4. AGENT MODEL FOR SUPPORTING KNOWLEDGE MANAGEMENT IN THE SOFTWARE PROCESS
      5. FINAL REMARKS
    15. Chapter 315: RDF and OWL for Knowledge Management
      1. INTRODUCTION
      2. GENERAL BACKGROUND
      3. RDF: THE RESOURCE DESCRIPTION FRAMEWORK
      4. RECENT DEVELOPMENTS IN AN RDF CONTEXT
      5. OWL, THE WEB ONTOLOGY LANGUAGE
      6. FUTURE TRENDS
      7. IMPLICATIONS FOR KNOWLEDGE MANAGEMENT
      8. CONCLUSION
    16. Chapter 316: The Use of ‘Web 2.0’ and Social Software in Support of Professional Learning Communities
      1. ABSTRACT
      2. INTRODUCTION
      3. PROFESSIONAL LEARNING
      4. SOCIAL SOFTWARE TOOLS
      5. EXAMPLES OF PROFESSIONAL LEARNING COMMUNITIES
      6. FUTURE TRENDS
      7. CONCLUSION
    17. Chapter 317: Using Wikis in Teacher Education
      1. ABSTRACT
      2. THE RISE OF SOCIAL SOFTWARE
      3. WIKIS IN EDUCATION
      4. EVOLVING WIKI CULTURE
      5. WIKI ACTIVITIES: A FRAMEWORK
      6. A FIVE-STAGE WIKI ACTIVITIES MODEL
      7. METHOD
      8. DISCUSSION OF RESULTS
      9. CONCLUSION
    18. Chapter 318: Wikis for Collaboration and Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CHALLENGES
      5. BEST PRACTICES
      6. FUTURE DIRECTIONS
      7. CONCLUSION
    19. Chapter 319: Telementoring and Virtual Professional Development
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ADDRESSING SOURCES OF SELF-EFFICACY IN TECHNOLOGY-BASED PD
      5. RECOMMENDATIONS FOR THE FUTURE OF TECHNOLOGY AND TELEMENTORING IN SCIENCE-BASED PD PROGRAMS AND PLCS
      6. CONCLUSION
      7. ACKNOWLEDGMENT
    20. Chapter 320: Customers Knowledge and Relational Marketing
      1. ABSTRACT
      2. INTRODUCTION
      3. 1. CRM: A KNOWLEDGE MANAGEMENT PERSPECTIVE
      4. 2. CRM: A RELATIONAL MARKETING PERSPECTIVE
      5. 3. FACTORS AND CONDITIONS FOR THE EFFECTIVENESS OF A CRM STRATEGY
      6. 4. CRM AT GLANCES: AN INTERDISCIPLINARY READING OF ITS STRATEGIC APPROACH
      7. 5. WEB 2.0, TECHNOLOGIES FOR THE IMPLEMENTATION OF AN EFFECTIVE CUSTOMERS RELATIONSHIPS MANAGEMENT STRATEGY
      8. CONCLUSION
    21. Chapter 321: Knowledge Management under Coopetition
      1. Absract
      2. INTRODUCTION
      3. BACKGROUND
      4. FUTURE TRENDS
      5. CONCLUSION
    22. Chapter 322: Mobilizing Knowledge in the UK Public Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. WHY LOOK AT KNOWLEDGE MANAGEMENT?
      4. PUBLIC VALUE
      5. KNOWLEDGE IN THE PUBLIC SECTOR
      6. MOBILIZING KNOWLEDGE WITHIN GOVERNMENT
      7. MOBILIZING KNOWLEDGE ACROSS ORGANISATIONAL BOUNDARIES
      8. KNOWLEDGE THROUGH PERSONAL DATA
      9. ETHICAL TENSIONS
      10. FUTURE RESEARCH DIRECTIONS
      11. CONCLUSION
      12. DISCLAIMER
    23. Chapter 323: Critical Success Factors in the Development of Folksonomy-Based Knowledge Management Tools
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FUTURE TRENDS
      5. CONCLUSION
    24. Chapter 324: Industrialisation of the Knowledge Work
      1. ABSTRACT
      2. INTRODUCTION
      3. OBSERVATIONS OF KNOWLEDGE MANAGEMENT
      4. THE KNOWLEDGE CONVEYER BELT APPROACH
      5. APPLICATION SCENARIOS OF THE CONVEYER BELT
      6. SUMMARY
  8. Section 4: Utilization and Application
    1. Chapter 401: SMEs and Competitive Advantage
      1. ABSTRACT
      2. INTRODUCTION
      3. SMES’ COMPETITIVENESS IN THE EUROPEAN SCENARIO
      4. STRATEGIES, KNOWLEDGE MANAGEMENT AND ICT
      5. COMPETITIVENESS IN “MADE IN ITALY” FIRMS
      6. CONCLUSION
    2. Chapter 402: Reflective Practice, Professional Learning, and Educational Partnerships Effecting Change in Classroom Settings
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODOLOGY
      4. OBSERVATIONS
      5. DATA ANALYSIS
      6. THE CASE STUDY DESIGN
      7. THE SETTING
      8. CONCLUSION AND FURTHER RESEARCH
    3. Chapter 403: Exploring Interprofessional Educational Possibilities
      1. ABSTRACT
      2. INTRODUCTION
      3. INTERPROFESSIONAL EDUCATION AND IMMERSIVE WORLD: CASE STUDY
      4. RESEARCH FINDINGS
    4. Chapter 404: Teacher Professional Development through Knowledge Management in Educational Organisations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. Knowledge Management, Professional Development and Organisational Development
      5. FUTURE TRENDS
      6. CONCLUSION
    5. Chapter 405: Key Considerations for the Adoption and Implementation of Knowledge Management in Healthcare Operations1
      1. ABSTRACT
      2. INTRODUCTION
      3. KEY FACTORS INFLUENCING THE US HEALTHCARE SECTOR
      4. THE FUTURE FOR HEALTHCARE
      5. THE NATURE OF KNOWLEDGE MANAGEMENT
      6. THE NEED FOR KNOWLEDGE MANAGEMENT
      7. THE VALUE OF KNOWLEDGE MANAGEMENT TO HEALTHCARE ORGANIZATIONS
      8. THE ROLE OF KNOWLEDGE MANAGEMENT IN HEALTHCARE ORGANIZATIONS
      9. HOW TO BECOME A KNOWLEDGE-BASED ENTERPRISE
      10. BARRIERS AND FACILITATORS TO THE ADOPTION AND IMPLEMENTATION OF KNOWLEDGE MANAGEMENT IN HEALTHCARE ORGANIZATIONS
      11. FACILITATORS TO ADOPTION AND IMPLEMENTATION
      12. CLINICAL EXAMPLE: OPERATING ROOM
      13. CONCLUSION
    6. Chapter 406: A Case Study Exploring a Multi-Disciplinary Collaborative Initiative to Use E-Learning to Meet the Professional Learning Needs of Health and Social Care Practitioners
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
    7. Chapter 407: Deploying Knowledge Management in R&D Workspaces
      1. ABSTRACT
      2. KNOWLEDGE ASSETS IN R&D-ORIENTED ORGANIZATIONS
      3. KM IN R&D-ORIENTED ORGANIZATIONS
      4. CASE BACKGROUND
      5. FIVE STAGE KM APPROACH ADOPTED BY MIRDC
      6. KM AUDITING
      7. KM PLANNING
      8. KM EXECUTION
      9. KM EVALUATION
      10. KM DEPLOYMENT IN R&D CONTEXT
      11. AN INTEGRATED VIEW OF KM DYNAMICS
      12. KM FAILURE ANALYSIS AND LESSONS LEARNED
      13. CONCLUSION
    8. Chapter 408: Collaborative Knowledge Management in the Call Center
      1. ABSTRACT
      2. INTRODUCING THE CALL CENTER
      3. CALL CENTER KNOWLEDGE MANAGEMENT AND SUPPORTING SYSTEMS
      4. ORG X EXPERIENCES WITH EXISTING KMS
      5. THE COLLABORATIVE KNOWLEDGE MANAGEMENT APPROACH
      6. LESSONS LEARNED WITH KMS FOR THE CALL CENTER
      7. CONCLUSION AND FUTURE DIRECTIONS
    9. Chapter 409: Knowledge Management in Charities
      1. Introduction
      2. BACKGROUND
      3. KNOWLEDGE MANAGEMENT IN CHARITABLE ORGANIZATIONS
      4. FUTURE TRENDS
      5. CONCLUSION
    10. Chapter 410: An Evaluation of Factors that Influence the Success of Knowledge Management Practices in US Federal Agencies
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH BACKGROUND
      4. RESEARCH DESIGN AND METHODOLOGY
      5. DATA COLLECTION AND ANALYSIS
      6. CONCLUSION
    11. Chapter 411: Knowledge Management and Intelligence Work
      1. Introduction
      2. BACKGROUND: INTELLIGENCE ANALYSIS
      3. FUTURE TRENDS
      4. CONCLUSION
    12. Chapter 412: The Green Bay Chamber of Commerce
      1. ABSTRACT
      2. BUSINESS ISSUE
      3. KNOWLEDGE MANAGEMENT AUDIT INTRODUCTION
      4. IC AND SUMMARY:
      5. SUMMARY
    13. Chapter 413: A Cross-National Comparison of Knowledge Management Practices
      1. INTRODUCTION
      2. CONTEXT
      3. METHODOLOGY
      4. NATIONAL/REGIONAL CULTURAL CONTEXT
      5. ANALYSIS
      6. CONCLUSION
    14. Chapter 414: Knowledge Management Solution to Challenges of Higher Education in South Africa
      1. ABSTRACT
      2. INTRODUCTION
      3. CHALLENGES FACING SOUTH AFRICAN HIGHER EDUCATION
      4. KNOWLEDGE MANAGEMENT PARADIGM
      5. KNOWLEDGE MANAGEMENT STRATEGIES
      6. KM BENEFITS TO UNIVERSITIES
      7. CHALLENGES OF KNOWLEDGE MANAGEMENT
      8. WAY FORWARD FOR KM IN SOUTH AFRICAN UNIVERSITIES
      9. CONCLUSION
    15. Chapter 415: Culturally-Bound Innovation in Romanian Teaching and Research Hospitals
      1. ABSTRACT
      2. HOSPITAL ORGANIZATIONAL CULTURE
      3. METHODOLOGY
      4. RESULTS
      5. CONCLUSION
    16. Chapter 416: Factors Affecting Knowledge Sharing Practice in Malaysia
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. KNOWLEDGE SHARING AS A DIMENSION TO KNOWLEDGE MANAGEMENT
      4. PROPOSED MODEL FOR KNOWLEDGE SHARING
      5. EVALUATION
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    17. Chapter 417: Investigating the Effect of Color on Memorization and Trust in E-Learning
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. E-LEARNING INTERFACE
      4. 3. EFFECT OF COLOR ON E-LEARNING
      5. 4. E-LEARNING AND TRUST
      6. 5. THE EFFECT OF COLOR ON ONLINE TRUST: A QUALITATIVE STUDY
      7. 7. CONCLUSION
    18. Chapter 418: Knowledge Creation and Sharing in Japanese Organisations
      1. ABSTRACT
      2. INTRODUCTION
      3. DEVELOPMENT OF THE ORGANISATIONAL KNOWLEDGE CREATION THEORY
      4. ORGANISATIONAL KNOWLEDGE CREATION AND JAPANESE CULTURE
      5. MANAGEMENT OF BA IN JAPANESE SOCIO-CULTURAL CIRCUMSTANCES
      6. CONCLUSION
    19. Chapter 419: Knowledge Creation and Sharing in the Malaysian Housebuilding Industry
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. PROBLEMS IN THE MALAYSIAN HOUSING INDUSTRY
      4. THE NEW BTS SYSTEM
      5. THE ROLE OF INNOVATION IN GENERATING THE BTS SYSTEM
      6. THE IMPORTANCE OF EXPERIENCE IN CREATING THE HOUSING DEVELOPERS’ READINESS
      7. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
    20. Chapter 420: Knowledge Management and Entrepreneurship Cases in India
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. BACKGROUND
      4. SETTING THE STAGE
      5. CASE DESCRIPTION
      6. CURRENT CHALLENGES FACING THE ORGANIZATIONS
      7. SOLUTIONS AND RECOMMENDATIONS
      8. Appendix A
      9. Appendix B
    21. Chapter 421: Knowledge Management Practices in Brazilian Software Organizations
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. ORGANIZATION BACKGROUND
      4. SETTING THE STAGE
      5. CASE DESCRIPTION
      6. KNOWLEDGE ACQUISITION, PROTECTION, TRANSFER AND APPLICATION AT SERPRO
      7. DISCUSSION AND FURTHER RESEARCH
      8. CURRENT CHALLENGES FACING THE ORGANIZATION
    22. Chapter 422: Meeting Czech Knowledge Management Challenges Head-On
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. KNOWLEDGE-RELATED ISSUES IN THE CZECH REPUBLIC
      4. METHODOLOGY OF KM IMPLEMENTATION
      5. THE CULTURAL PERSPECTIVE
      6. RESEARCH CHALLENGES
      7. CONCLUSION
    23. Chapter 423: Connected Learning in an Australian Technology Program
      1. ABSTRACT
      2. INTRODUCTION
      3. THE AUSTRALIAN CONTEXT
      4. NSWDET CONTEXT
      5. UNDERPINNING RATIONALE FOR THE PROGRAM
      6. TEACHING AND LEARNING AIMS AND OBJECTIVES OF THE PROGRAM
      7. TECHNOLOGY INFRASTRUCTURE
      8. LEARNING OUTCOMES AND FUTURE IMPLICATIONS OF THE PROGRAM
    24. Chapter 424: Developing an Integrated Model for Understanding Knowledge Management Practices in an Arab Country
      1. ABSTRACT
      2. INTRODUCTION
      3. THE IMPORTANCE OF KNOWLEDGE
      4. KM MODELS
      5. KNOWLEDGE ENVIRONMENT IN THE ARAB REGION
      6. RESEARCH OBJECTIVES
      7. THE RESEARCH MODEL
      8. THE CASE METHODOLOGY
      9. CASE FINDINGS
      10. KM DRIVERS
      11. KM PROCESSES
      12. A PROFILE OF KM IN THE ARAB REGION
      13. A PROPOSED KM MODEL IN THE ARAB CONTEXT
      14. DISCUSSION
      15. CONCLUSION
  9. Section 5: Organizational and Social Implications
    1. Chapter 501: Knowledge for Communicating Knowledge
      1. Introduction
      2. BACKGROUND
      3. KM FOR SUPPORTING COMMUNICATION: A FRAMEWORK
      4. APPLICATIONS AND FUTURE TRENDS
      5. CONCLUSION
    2. Chapter 502: Human Factors in Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. HUMAN SYSTEMS INTEGRATION KNOWLEDGE MANAGEMENT COMPONENTS
      4. MODEL-BASED HUMAN-SYSTEMS INTEGRATION FOR KNOWLEDGE MANAGEMENT
      5. CASE STUDY: HUMAN-SYSTEMS INTEGRATION MODEL DEVELOPMENT FOR MEDICAL ROBOTS
      6. CONCLUSION
    3. Chapter 503: Causal Relationship among Perceived Organizational Environment, Leadership and Organizational Learning in Industrial Workers
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUNDS ON ORGANIZATIONAL LEARNING
      4. SUBJECTS SURVEYED AND SURVEY METHODS
      5. SURVEY RESULTS
      6. DISCUSSION AND IMPLICATIONS
      7. CONCLUSION
      8. FUTURE DIRECTIONS
    4. Chapter 504: Organizational Needs Analysis and Knowledge Management
      1. INTRODUCTION
      2. BACKGROUND: APPROACHES TO ORGANIZATIONAL NEEDS ANALYSIS
      3. THE RELEVANCE OF ORGANIZATIONAL NEEDS ANALYSIS TO KNOWLEDGE MANAGEMENT
      4. FUTURE TRENDS: KNOWLEDGE MANAGEMENT OF ORGANIZATIONAL NEEDS ANALYSIS
      5. CONCLUSION
    5. Chapter 505: Personal Knowledge Management Skills in Web 2.0-Based Learning
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. LIFELONG LEARNING 2.0
      5. CONCLUSION
    6. Chapter 506: Impact of Organizational Culture on Knowledge Management in Higher Education
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ISSUES, CONTROVERSIES, PROBLEMS
      5. CONCLUSION
    7. Chapter 507: Managing Knowledge for Enhancing the Participants through Organizational Learning and Leadership
      1. ABSTRACT
      2. INTRODUCTION
      3. ORGANIZATIONAL LEARNING AND LEADERSHIP FOR IMPROVING ORGANIZATIONAL PERFORMANCE
      4. ORGANIZATIONAL LEARNING DEVELOPMENT (OLD)
      5. RELEVANCE OF KNOWLEDGE MANAGEMENT TO ORGANIZATIONAL LEARNING AND TECHNOLOGY
      6. CONCLUSION
    8. Chapter 508: Individual Learning and Emotional Characteristics in Web-based Communities of Practice
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. INDIVIDUAL CHARACTERISTICS CONSIDERATIONS FOR COPS
      5. SUMMARY AND FUTURE WORK
    9. Chapter 509: Personal Knowledge Management by the Knowledge Citizen
      1. ABSTRACT
      2. INTRODUCTION
      3. STATE-OF-THE-ART PKM
      4. PKM AND ITS FRACTAL RELATION WITH KNOWLEDGE-BASED VALUE SYSTEMS MODEL: PROFILE OF THE KNOWLEDGE CITIZEN COMPETENCIES
      5. CONCLUSION
    10. Chapter 510: Renewal and Personal Mastery in Knowledge-Based Organisations
      1. ABSTRACT
      2. INTRODUCTION
      3. THE RESEARCH QUESTIONS
      4. THEORETICAL FRAMEWORK AND MAIN CONCEPTS
      5. THE CASE STUDY ORGANISATION AND RESEARCH METHODS APPLIED
      6. FINDINGS
      7. DISCUSSION
      8. FUTURE RESEARCH
      9. CONCLUSION
    11. Chapter 511: Problem-Solving Style, Problem Complexity and Knowledge Generation
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MODELING THE GENERATION OF ORGANIZATIONAL KNOWLEDGE
      5. METHODOLOGY
      6. RESULTS
      7. DISCUSSION AND CONCLUSION
      8. FUTURE RESEARCH
      9. Appendix
    12. Chapter 512: PLE
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL FRAMEWORK
      4. CASE STUDIES OF PERSONAL LEARNING ENVIRONMENTS
      5. DISCUSSION
      6. FUTURE DIRECTIONS
      7. CONCLUSION
    13. Chapter 513: Teams of Leaders Concept (ToL) and E-Business Operations
      1. GLOBALIZATION 3.0
      2. THE CONSEQUENCES OF CHANGE
      3. THE CONCEPT OF ‘TEAMS OF LEADERS” (TOL)
      4. WHAT IS TOL?
      5. THE IMPACT OF TOL ON GENERATION OF NEW KNOWLEDGE AND EVIDENCE-BASED, BEST PRACTICES
      6. TOL AND “ACTION SWARMS”
      7. TOL AND THE SYNTHESIS OF ACTIONABLE INTELLIGENCE AND ACTIONABLE KNOWLEDGE
      8. TOL AND SYNTHESIS AND DISSEMINATION OF MULTIDISCIPLINARY KNOWLEDGE
      9. “FORCE MULTIPLIER” ROLE OF TOL
      10. TOL AS THE PLATFORM FOR THE DEVELOPMENT OF FLEXIBLE STRATEGIES
      11. WHY TOL?
    14. Chapter 514: Communities of Practice as Work Teams to Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. THE PROCESS OF KNOWLEDGE MANAGEMENT: DEVELOPING IT WITHIN COMMUNITIES OF PRACTICE
      4. FROM WORK-TEAM TO COMMUNITIES OF PRACTICE
      5. CHARACTERISTICS OF WORK TEAMS TO FAVOUR KNOWLEDGE MANAGEMENT
      6. CONCLUSION AND FUTURE TRENDS
    15. Chapter 515: Motivation in Collaborative Knowledge Creation
      1. Introduction
      2. BACKGROUND
      3. THE MOTIVATION FOR KNOWLEDGE-RELATED ASPECTS OF WORK
      4. MAIN THEMES OF MOTIVATION IN KNOWLEDGE MANAGEMENT DEBATES
      5. FUTURE TRENDS
      6. CONCLUSION
    16. Chapter 516: The Effect of Organizational Trust on the Success of Codification and Personalization KM approaches
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH QUESTION AND DEFINITION OF MAIN RESEARCH VARIABLES
      4. RESEARCH HYPOTHESES AND PROPOSED CONCEPTUAL MODEL
      5. RESEARCH METHODOLOGY
      6. MODEL VALIDATION
      7. MAIN FINDINGS
      8. FUTURE TRENDS
      9. CONCLUSION
    17. Chapter 517: Organizational Learning Facilitation with Intranet (2.0)
      1. INTRODUCTION
      2. INTRANET AND ORGANIZATIONAL CULTURE
      3. INTRANET (2.0) AND ORGANIZATIONAL LEARNING
      4. FUTURE RESEARCH
      5. CONCLUSION
    18. Chapter 518: Knowledge Management for Electric Power Utility Companies
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE MANAGEMENT:CHANGE, CULTURAL AND IMPLEMENTATION ISSUES
      4. KNOWLEDGE MANAGEMENT: THE PROCESS
      5. KNOWLEDGE MANAGEMENT IN POWER UTILITIES: APPLICATIONS
      6. SUMMARY AND CONCLUSION
    19. Chapter 519: Knowledge Management for Hybrid Learning
      1. ABSTRACT
      2. INTRODUCTION
      3. HYBRID LEARNING
      4. KNOWLEDGE
      5. KNOWLEDGE MANAGEMENT
      6. KNOWLEDGE MANAGEMENT FOR HYBRID LEARNING
      7. FUTURE TRENDS AND CONCLUSION
    20. Chapter 520: Knowledge Management in Construction Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. DATA, INFORMATION, EXPLICIT KNOWLEDGE AND TACIT KNOWLEDGE
      4. CHALLENGS OF MANAGING TACIT KNOWLEDGE
      5. CURRENT METHODOLOGIES OF MANAGING TACIT KNOWLEDGE
      6. A PROPOSED METHOD FOR MANAGING TACIT KNOWLEDGE
      7. CASE STUDY
      8. CONCLUSION
    21. Chapter 521: Formative Assessment and Certification in Lifelong Learning with Cognitive and Metacognitive Measurements
      1. ABSTRACT
      2. INTRODUCTION
      3. CONTINUOUS ASSESSMENT AND CERTIFICATION
      4. A MODEL FOR KNOWLEDGE MONITORING AND CERTIFICATION
      5. A LEARNING ENVIRONMENT ARCHITECTURE
      6. THE CERTIFICATION ENVIRONMENT ARCHITECTURE
      7. CONCLUSION
    22. Chapter 522: Doctors Using Patient Feedback to Establish Professional Learning Goals
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHOD
      5. ANALYSIS
      6. DISCUSSION
      7. CONCLUSION
      8. Appendix
  10. Section 6: Managerial Impact
    1. Chapter 601: Leading in a Knowledge Era
      1. ABSTRACT
      2. INTRODUCTION
      3. THE BACKGROUND
      4. THE KNOWLEDGE LEADER
      5. WHAT NEXT ….
      6. CONCLUSION
    2. Chapter 602: Creating and Delivering a Successful Knowledge Management Strategy
      1. ABSTRACT
      2. INTRODUCTION
      3. TOP MANAGEMENT SUPPORT
      4. ALLOCATING RESOURCES TO KM INITIATIVES
      5. LEGITIMIZING KM INITIATIVES
      6. LINKING REWARD AND PERSONNEL EVALUATION STRUCTURES TO DESIRED KM BEHAVIORS
      7. A CULTURE OF ORGANIZATIONAL LEARNING
      8. EFFECTIVE MEASURES OF KM PERFORMANCE
      9. CONCLUSION
    3. Chapter 603: Governance of Knowledge Management
      1. INTRODUCTION
      2. BACKGROUND
      3. FOCUS ON KM GOVERNANCE
      4. FUTURE TRENDS
      5. CONCLUSION
    4. Chapter 604: Governance and Leadership of Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. KM AND ITS GOVERNANCE
      4. THE ORGANIZATION
      5. THE KM GOVERNANCE CONFIGURATION OF THE ORGANIZATION
      6. THE QUESTIONS UNDERLYING KM GOVERNANCE
      7. CONCLUSION
    5. Chapter 605: Strategic Alliances and Knowledge Management Strategies
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. KNOWLEDGE MANAGEMENT STRATEGIES IN STRATEGIC ALLIANCES
      4. 3. TECHNICAL AND ORGANIZATIONAL ASPECTS OF KMS IN STRATEGIC ALLIANCES
      5. 4. COOPERATION ISSUES RELATED TO KMS
      6. 5. CASE STUDY ANALYSIS: KMS IN TECNOBIT STRATEGIC ALLIANCES
      7. 6. CONCLUSION
    6. Chapter 606: Managing Corporate Responsibility to Foster Intangibles
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE INTEGRATED APPROACH
      5. THE FUNDAMENTAL RELATIONSHIPS IN THE MODEL
      6. CONCLUSION
    7. Chapter 607: Protecting Knowledge Assets
      1. INTRODUCTION
      2. BACKGROUND
      3. PROTECTING KNOWLEDGE ASSETS
      4. FUTURE TRENDS
      5. CONCLUSION
    8. Chapter 608: Managing Intellectual Assets in Small Knowledge-Intensive Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. IA MANAGEMENT
      4. SMALL FIRMS AND IA MANAGEMENT
      5. KNOWLEDGE-INTENSIVE BUSINESS SERVICES (KIBS)
      6. CONCEPTUAL FRAMEWORK
      7. EMPIRICAL ANALYSIS
      8. RESOURCE BASE, VALUE CREATION, AND STRATEGIC IMPORTANCE
      9. TRADITIONAL AND NEW KIBS FIRMS
      10. FIRM SIZE
      11. ABSORPTIVE CAPACITY
      12. MANAGERIAL IMPLICATIONS
      13. CONCLUSION
    9. Chapter 609: The Project Manager in the Theatre of Consciousness
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE MANAGEMENT STRATEGIES
      4. PROJECT MANAGER
      5. KNOWLEDGE CREATION AND COMMUNICATION
      6. WORKING WITH METAPHORS
      7. THE THEATRE METAPHOR
      8. KNOWLEDGE CREATION AND COMMUNICATION IN THE THEATRE OF CONSCIOUSNESS OF THE PROJECT MANAGER
      9. CONCLUSION
    10. Chapter 610: Virtual Organizing Professional Learning Communities through a Servant-Leader Model of Appreciative Coaching
      1. ABSTRACT
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING OUR WORK
      6. CONCLUSION
    11. Chapter 611: Knowledge Management and the Links to Human Capital Management
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE MANAGEMENT AND THE LINKS TO HUMAN CAPITAL MANAGEMENT
      4. DEVELOPING LEADERSHIP AND MANAGEMENT CAPABILITIES TO SUPPORT SUSTAINABILITY
      5. THE NEXUS BETWEEN SUSTAINABILITY, HCM AND KM
    12. Chapter 612: Reorganizing People in Customer Knowledge Management Change
      1. ABSTRACT
      2. INTRODUCTION
      3. A PROPOSED MODEL FOR THE REORGANIZATION OF PEOPLE
      4. CONCLUSION
    13. Chapter 613: Knowledge Management under Institutional Pressures
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND AND HYPOTHESES
      4. CASE STUDY: THE ‘GROUPEMENT CARTES BANCAIRES’
      5. CULTURAL EXPECTATIONS IN THE FRENCH SOCIETY
      6. CONCLUSION
    14. Chapter 614: Knowledge Cultures, Competitive Advantage and Staff Turnover in Hospitality in Australia’s Northern Territory
      1. ABSTRACT
      2. INTRODUCTION
      3. CONSEQUENCES
      4. MANAGEMENT
      5. COMPETING IN THE FACE OF HIGH STAFF TURNOVER: THE SYMBIOSIS OF KNOWLEDGE RETENTION AND MOBILIZATION/FLOW STRATEGIES
      6. CONCLUSION
      7. FUTURE RESEARCH DIRECTIONS
    15. Chapter 615: Knowledge Management Practices in Temporal Knowledge-Intensive Organizations
      1. INTRODUCTION
      2. BACKGROUND
      3. KEY ASPECTS OF KNOWLEDGE MANAGEMENT PRACTICES IN TEMPORAL KNOWLEDGE-INTENSIVE ORGANIZATIONS
      4. FUTURE TRENDS
      5. CONCLUSION
    16. Chapter 616: Knowledge Economy for Innovating Organizations1
      1. ABSTRACT
      2. INTRODUCTION
      3. THE KNOWLEDGE ECONOMY
      4. KNOWLEDGE AND ITS MANAGEMENT FOR INNOVATING ORGANIZATIONS
      5. TYPES OF KNOWLEDGE
      6. THE KNOWLEDGE SPIRAL
      7. KNOWLEDGE CREATION
      8. THE PEOPLE-ORIENTED PERSPECTIVE TO KNOWLEDGE CREATION
      9. THE TECHNOLOGY-ORIENTED PERSPECTIVE TO KNOWLEDGE CREATION
      10. DUALITIES IN THE KNOWLEDGE CONSTRUCT
      11. CONCLUSION
    17. Chapter 617: Knowledge Flow Networks and Communities of Practice In Business Process Management
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. THEORETICAL UNDERPINNINGS OF KFN MODEL
      4. 3. TECHNIQUES AND IMPLEMENTATION OF COPS CENTERED KFN MODEL
      5. 4. RESULTS, ANALYSIS AND FINDINGS
      6. 5. FUTURE RESEARCH AND TRENDS
      7. 6. CONCLUSION
    18. Chapter 618: Supporting Communities of Practice by Advancing Knowledge Management between Hybrid Collaborative Environments
      1. ABSTRACT
      2. INTRODUCTION
      3. HYBRID COMMUNITIES OF PRACTICE (HCOP): BLENDING BETWEEN VIRTUAL AND TRADITIONAL COLLABORATIVE ENVIRONMENTS
      4. COMPENDIUM AND COPE_IT!: A BRIEF DESCRIPTION
      5. POSSIBLE INTEGRATION SCENARIOS
      6. A CASE STUDY: TESTING COPE_IT!-COMPENDIUM INTEGRATION WITH A COMMUNITY OF FARMERS
      7. CONCLUSION
    19. Chapter 619: Linking Exploration and Exploitation Capabilities with the Process of Knowledge Development and with Organizational Facilitators1
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. EXPLORATION AND EXPLOITATION AND THE ORGANIZATIONAL PROCESSES THAT ACTIVATE THEM
      5. SOLUTIONS AND RECOMMENDATIONS: THE KNOWLEDGE CREATION PROCESS AND ITS RELATION TO EXPLORATION AND EXPLOITATION
      6. EXPLORATION
      7. EXPLOITATION
      8. FUTURE DIRECTIONS
      9. CONCLUSION
    20. Chapter 620: The Impact of Leadership Style on Knowledge Sharing Intentions in China
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. RESEARCH MODEL
      5. RESEARCH METHODOLOGY
      6. DISCUSSION, CONTRIBUTION AND LIMITATIONS
      7. APPENDIX A
      8. APPENDIX B
    21. Chapter 621: The Implications of the Development and Implementation of CRM for Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. THE BACKGROUND TO THE CONCEPTUAL DEVELOPMENT OF CRM
      4. DATABASE MARKETING: A REFINED KNOWLEDGE MANAGEMENT PROCESS
      5. THE DATABASE: THE PIVOTAL TOOL FOR KNOWLEDGE MANAGEMENT WITHIN CRM
      6. THE LINK BETWEEN CRM AND DATA MANAGEMENT
      7. THE PRINCIPAL STAGES OF ACHIEVING KNOWLEDGE MANAGEMENT FROM DATA
      8. CONCERNS, CONTROVERSIES AND RECOMMENDATIONS WITH REGARDS TO DATABASE PROCESSES
      9. CONCLUSION
      10. FUTURE DIRECTIONS
    22. Chapter 622: Informal Self-Regulated Learning in Corporate Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. A NEW GENERATION OF SELF-REGULATED LEARNERS
      4. THE NETWORKED LEARNING MODEL
      5. AN INNOVATIVE TOOL FOR NETWORKED LEARNING: YUNO AT IBM
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    23. Chapter 623: Cross-Cultural Knowledge Management Practices to Support Offshore Outsourcing
      1. EXECUTIVE SUMMARY
      2. BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION: XYZ COMPANY
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. CLIENT INITIATED KNOWLEDGE MANAGEMENT SOLUTIONS
    24. Chapter 624: Intellectual Capital Components, Measurement and Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. INTELLECTUAL CAPITAL DEFINITIONS
      5. INTELLECTUAL CAPITAL COMPONENTS
      6. INTELLECTUAL CAPITAL METRICS
      7. IC MEASUREMENT
      8. INTELLECTUAL CAPITAL STATEMENT AND REPORTING
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
      11. ADDITIONAL READING
  11. Section 7: Critical Issues
    1. Chapter 701: Knowledge, Culture, and Cultural Impact on Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION TO KNOWLEDGE
      3. THE KNOWLEDGE GATEKEEPER: A BROKER OF CULTURAL BARRIERS
      4. CONCLUSION
    2. Chapter 702: Toward a Living Systems Framework for Unifying Technology and Knowledge Management, Organizational, Cultural and Economic Change
      1. ABSTRACT
      2. INTRODUCTION
      3. TECHNICISATION, CONSUMPTION AND LOOMING CULTURAL CRISIS
      4. DEFINITIONAL DISSENSUS AS PRESSURE FOR PARADIGM SHIFT
      5. THE PROBLEM AND THE OPPORTUNITY TO SOLVE IT
      6. TECHNOLOGY: A WORD REVISITED
      7. KNOWING, DOING, AND EMOTIONING GROW CULTURAL SPACES
      8. ORGANISM-MEDIUM SYSTEMS THINKING-A FUTURE RESEARCH PARADIGM
    3. Chapter 703: Global “Knowledge Management” in Humanist Perspective
      1. ABSTRACT
      2. INTRODUCTION
      3. GLOBAL KNOWLEDGE MANAGEMENT
      4. CONTROVERSY
      5. CONCLUSION
    4. Chapter 704: Knowledge Management and Democracy
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE MANAGEMENT
      4. KNOWLEDGE ECONOMY
      5. KNOWLEDGE
      6. WHAT IS THE PURPOSE OF BUSINESS?
      7. KNOWLEDGE ECONOMY VERSUS KNOWLEDGE SOCIETY: THE PROBLEM OF SHARING
      8. KNOWLEDGE ECONOMY AND KNOWLEDGE MANAGEMENT IN THE DEMOCRATIC ICT-DRIVEN GLOBAL SOCIETY
      9. CONCLUSION
    5. Chapter 705: Examining the Varying Influence of Social and Technological Aspects on Adoption and Usage of Knowledge Management Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. RESULTS AND DISCUSSION
      4. CONCLUSION
      5. Appendix
    6. Chapter 706: Towards Understanding the Successful Adoption of Blog-Based Knowledge Management Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SUCCESFUL ADOPTION OF BLOG-BASED KMS
      5. A FRAMEWORK FOR KNOWLEDGE SHARING: INTERACTION-ENHANCING STRATEGY
      6. FUTURE TRENDS
      7. CONCLUSION
    7. Chapter 707: A Survey of Epistemology and its Implications on an Organisational Information and Knowledge Management Model
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE SURVEY ON EPISTEMOLOGY
      4. SOCIAL APPROACH
      5. CONTEMPORARY EPISTEMOLOGY
      6. CONCEPTUAL DESIGN OF ORGANISATIONAL INFORMATION AND KM MODEL
      7. COGNITIVE OPERATIONS
      8. PRACTICE OR ART
      9. INFORMATION AND KM IN AN ORGANISATION
      10. COMMUNITIES OF PRACTICE
      11. CONCLUSION
    8. Chapter 708: What Does Knowledge Have to do with Ethics?
      1. ABSTRACT
      2. PROBLEMS, PURPOSES AND KNOWLEDGE
      3. THE COMPLEXITY OF PURPOSIVE MORAL ACTION
      4. SKILLS, KNOWLEDGE, AND PURPOSEFUL MORAL ACTION
      5. CAN WE MANAGE SUPPORT FOR ETHICAL PERFORMANCE?
      6. CONCLUSION: RECONSTRUCTING ETHICAL ACTION AND ETHICAL KNOWLEDGE
    9. Chapter 709: The Emerging Ethics of Knowledge Sharing
      1. ABSTRACT
      2. INTRODUCTION
      3. OVERVIEW OF KNOWLEDGE MANAGEMENT, KNOWLEDGE SHARING AND ETHICS
      4. HACKER ETHICS
      5. PARTICIPATORY CULTURE ETHICS
      6. PROSELYTIZATION COMMONS ETHIC
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    10. Chapter 710: Conceptual Levels of Information Processing and Information Interpretation in Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. INFORMATION PROCESSING LEVELS IN KNOWLEDGE MANAGEMENT
      4. THREE LEVELS IN COGNITION-ACTION COUPLING PROCESS OF HUMAN ACTION
      5. INFORMATION INTERPRETATION IN INTERNAL WORLD
      6. JUXTAPOSING SCIENTIFIC AND INTERPRETIVE PERSPECTIVES FOR ORGANIZATIONAL LEARNING DEVELOPMENT (OLD) AND ORGANIZATIONAL RESILIENCE DEVELOPMENT (ORD)
      7. CONCLUSION
    11. Chapter 711: Conceptual Theory
      1. ABSTRACT
      2. INTRODUCTION
      3. INTELLECTUAL PROPERTY (IP)
      4. SALES, EARNINGS, ETC.
      5. LIABILITY, RISK REDUCTION
      6. DELIVERY PERFORMANCE
      7. COST SAVINGS
      8. QUALITY
      9. FLEXIBILITY, AGILITY, RESPONSIVENESS
      10. INNOVATION, CREATIVITY
      11. LEARNING, TALENT IMPROVEMENT
      12. SOCIAL RESPONSIBILITY, SUSTAINABILITY
      13. CONCLUSION
    12. Chapter 712: Knowledge Capture in E-Services Development
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE MANAGEMENT
      4. REAL-LIFE CASE
      5. ANALYSIS OF THE CASE AGAINST THE KNOWLEDGE CAPTURE PROCESS
      6. DISCUSSION
    13. Chapter 713: Knowledge Assets, E-Networks and Trust
      1. ABSTRACT
      2. BACKGROUND: KNOWLEDGE ASSETS AND E-NETWORKS
      3. BACKGROUND: KNOWLEDGE MANAGEMENT AND TRUST
      4. CONCLUSION
    14. Chapter 714: From Information Literacy to Scholarly Identity
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CONCLUSION
    15. Chapter 715: Operationalizing Knowledge Sharing for Informers1
      1. ABSTRACT
      2. INTRODUCTION
      3. OPERATIONALIZATIONS OF KNOWLEDGE SHARING
      4. METHODS
      5. RESULTS
      6. DISCUSSION
      7. CONCLUSION
    16. Chapter 716: The Interactive Relationship between Corporate Cultures, Leadership Style and Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. 1. THE IMPACT OF CORPORATE CULTURE ON KNOWLEDGE MANAGEMENT
      4. 1. THE INFLUENCE OF CORPORATE CULTURE ON KNOWLEDGE ABSORPTION
      5. 2. THE INFLUENCE OF CORPORATE CULTURE ON KNOWLEDGE CREATION
      6. 3. THE INFLUENCES OF CORPORATE CULTURE ON THE KNOWLEDGE DISSEMINATION AND KNOWLEDGE SHARING
      7. 4. THE INFLUENCE OF DIFFERENT TYPES OF CORPORATE CULTURES ON KNOWLEDGE MANAGEMENT
      8. 3. CONCLUSION
    17. Chapter 717: Metaphor Use in Knowledge Management
      1. Introduction
      2. BACKGROUND
      3. KNOWLEDGE RELATED METAPHORS
      4. FUTURE TRENDS
      5. CONCLUSION
    18. Chapter 718: Evaluation of Human Action
      1. ABSTRACT
      2. INTRODUCTION
      3. DYNAMICS OF SELF-MONITORING
      4. ORGANIZATIONAL BEHAVIORS AND INCENTIVES
      5. TECHNIQUES AND TECHNOLOGIES
      6. KNOWLEDGE WORKERS
      7. AGENCY THEORY EXPLANATIONS
      8. FOUCAULT'S COROLLARY
      9. CONCLUSION
    19. Chapter 719: The Influence of Emotional Intelligence on Tacit Knowledge Sharing in Service Organizations
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. DEFINITION OF KNOWLEDGE
      4. DEFINITION OF EI
      5. EI AND KNOWLEDGE SHARING IN EMERGING ECONOMIES
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    20. Chapter 720: The Role of Emotional Capital in Organisational KM
      1. INTRODUCTION
      2. BACKGROUND
      3. RECONCEPTUALISING HUMAN CAPITAL IN ORGANISATIONAL KM
      4. ORGANISATIONAL EMOTIONAL CAPITAL–THE FORGOTTEN DIMENSION
      5. FUTURE DIRECTIONS AND CONCLUSION
    21. Chapter 721: Effort-Accuracy Trade-Off in Using Knowledge Management Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE MANAGEMENT SYSTEM USAGE
      4. RESEARCH MODEL AND HYPOTHESIS DEVELOPMENT
      5. RESULTS
      6. DISCUSSION
      7. LIMITATIONS
      8. IMPLICATIONS AND FUTURE RESEARCH
      9. CONCLUSION
    22. Chapter 722: Pedagogical Sustainability of Interoperable Formal and Informal Learning Environments
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL FRAMEWORK
      4. PEDAGOGICAL SUSTAINABILITY OF INTEROPERABLE FORMAL AND INFORMAL LEARNING ENVIRONMENTS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
  12. Section 8: Emerging Trends
    1. Chapter 801: The New Company Water Cooler
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ISSUES, CONTROVERSIES AND PROBLEMS
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE TRENDS
      7. CONCLUSION
    2. Chapter 802: Towards The New Episteme
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION
    3. Chapter 803: Innovation in New Technology and Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. CASE 1: M COMPANY
      4. CASE 2: C COMPANY
      5. CROSS EXAMINATION AND CONCLUSION
      6. METHODOLOGICAL ISSUES
      7. LIMITATIONS AND FUTURE RESEARCH
    4. Chapter 804: Managing Customer Knowledge with Social Software
      1. INTRODUCTION
      2. BACKGROUND
      3. CUSTOMER KNOWLEDGE MANAGEMENT WITH SOCIAL SOFTWARE
      4. FUTURE TREND
      5. CONCLUSION
    5. Chapter 805: The New Generation of Knowledge Management for the Web 2.0 Age
      1. INTRODUCTION
      2. TRADITIONAL KNOWLEDGE MANAGEMENT
      3. KNOWLEDGE MANAGEMENT 2.0
      4. IMPLICATIONS
      5. CONCLUSION
    6. Chapter 806: New Forms of Work in the Light of Globalization in Software Development
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FORMS OF WORK IN DISTRIBUTED PROJECTS: CASE STUDY
      5. RECOMMENDATIONS TO PRACTITIONERS
      6. CONCLUSION
    7. Chapter 807: Knowledge Cybernetics
      1. ABSTRACT
      2. INTRODUCTION
      3. SOCIAL VIABLE SYSTEMS THEORY
      4. DEVELOPING A SOCIAL FRAME OF REFERENCE
      5. SOME APPLICATIONS OF SVS KNOWLEDGE
      6. OVERVIEW
    8. Chapter 808: Measuring and Managing Intellectual Capital for both Development and Protection
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE STRATEGY OF KNOWLEDGE DEVELOPMENT AND PROTECTION
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    9. Chapter 809: Intellectual Property Protection and Process Modeling in Small Knowledge Intensive Enterprises
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE ARTICLE
      5. FUTURE TRENDS
      6. CONCLUSION
    10. Chapter 810: Introducing Knowledge Management as Both Desirable and Undesirable Processes
      1. INTRODUCTION
      2. BACKGROUND AND FOCUS
      3. CORE IDEAS OF THE ARTICLE
      4. FUTURE TRENDS
      5. CONCLUSION
      6. ACKNOWLEDGMENT
    11. Chapter 811: Incorporating Knowledge Management into E-Commerce Applications
      1. INTRODUCTION
      2. BACKGROUND
      3. TYPES OF E-COMMERCE
      4. CONTENT MANAGEMENT
      5. COLLABORATION
      6. BUSINESS INTELLIGENCE
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    12. Chapter 812: Transfer Knowledge Using Stories
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. BACKGROUND
      4. SETTING THE STAGE
      5. CASE DESCRIPTION
      6. CURRENT CHALLENGES
      7. CONCLUSION AND DISCUSSION
    13. Chapter 813: Knowledge Crash and Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. DESCRIPTION OF THE METHOD FRAMEWORK
      4. PHASE 1: STRATEGIC ANALYSIS OF THE KNOWLEDGE CAPITAL
      5. PHASE 2: CAPITALISATION OF THE KNOWLEDGE CAPITAL
      6. PHASE 3: TRANSFER OF THE KNOWLEDGE CAPITAL
      7. CONCLUSION
    14. Chapter 814: Exploring Paths toward Knowledge Cities Developments
      1. Introduction
      2. BACKGROUND
      3. TAXONOMY OF KC RESEARCH
      4. FUTURE TRENDS
      5. CONCLUSION
    15. Chapter 815: A Social and Technical Investigation of Knowledge Utilization from a Repository Knowledge Management System
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. BACKGROUND LITERATURE
      4. FRAMEWORK AND HYPOTHESES
      5. METHODOLOGY
      6. DATA ANALYSIS & RESULTS
      7. CONCLUSION
      8. APPENDIX
    16. Chapter 816: The Importance of Process Thinking in Business Intelligence
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED WORK
      4. ORGANISATIONAL INTEGRATION OF BPM AND OPERATIONAL BI: LOOKING BEYOND TECHNOLOGY
      5. THEORETICAL FOUNDATIONS
      6. RESEARCH METHOD
      7. RESEARCH FINDINGS
      8. CONCLUSION AND FUTURE WORK
    17. Chapter 817: Mentoring and the Transfer of Organizational Memory within the Context of an Aging Workforce
      1. ABSTRACT
      2. INTRODUCTION
      3. AN AGING WORKFORCE AND RISKS TO KNOWLEDGE MANAGEMENT
      4. ORGANIZATIONAL MEMORY
      5. OLDER WORKERS, ORGANIZATIONAL MEMORY AND MENTORING: ASSUMPTIONS
      6. WILLINGNESS TO MENTOR: RESEARCH
      7. ORGANISATIONAL MEMORY TRANSFER AND CONTEXTUAL ISSUES
      8. MENTORING AND CULTURAL IMPLICATIONS
      9. TACKLING POTENTIAL MENTORING CONSTRAINTS FOR OLDER WORKERS
      10. BUILDING A MENTORING CULTURE
      11. ORGANIZATIONAL MEMORY AND MENTORING IN THE CONTEXT OF AN AGING WORKFORCE: AN AGENDA FOR FUTURE RESEARCH
      12. CONCLUSION
    18. Chapter 818: Knowledge Management’s Strategic Dilemmas Typology
      1. Abstract
      2. INTRODUCTION
      3. BACKGROUND
      4. CONCLUSION
      5. FUTURE TREND
    19. Chapter 819: Critical Factors for the Creation of Learning Healthcare Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL LEARNING
      4. LEARNING ORGANIZATIONS
      5. ORGANIZATIONAL LEARNING VERSUS A LEARNING ORGANIZATION
      6. KEY BENEFITS OF LEARNING
      7. TYPES OF LEARNING
      8. ADAPTIVE LEARNING AND GENERATIVE LEARNING
      9. IMPORTANCE OF KNOWLEDGE MANAGEMENT (KM) FOR LEARNING ORGANIZATIONS
      10. THE KNOWLEDGE ECONOMY AND KNOWLEDGE MANAGEMENT
      11. KNOWLEDGE
      12. KNOWLEDGE CREATION
      13. CREATING LEARNING HEALTHCARE ORGANIZATIONS
      14. DISCUSSION
      15. FUTURE RESEARCH DIRECTIONS
      16. CONCLUSION
    20. Chapter 820: Pattern-Based Task Management as Means of Organizational Knowledge Maturing
      1. ABSTRACT
      2. INTRODUCTION
      3. ACTIVITY-CENTERED KNOWLEDGE MANAGEMENT
      4. PATTERN-BASED TASK MANAGEMENT
      5. PATTERN-BASED TASK MANAGEMENT AND KNOWLEDGE MATURING
      6. CONCLUSION
    21. Chapter 821: Trends in Integration-Based Orientation in Academic Libraries
      1. ABSTRACT
      2. INTRODUCTION
      3. ORIENTATION, INTEGRATION AND RETENTION
      4. FUTURE RESEARCH
      5. CONCLUSION