Index

A, B

acquisition, 4, 5, 7, 9–11, 14, 16–18, 20–22, 24, 31, 70, 102

actor, 13, 14, 17, 19, 20, 23–25, 30, 31, 33, 36, 39, 48, 51, 53, 55, 57, 58, 64, 66, 67, 84–86, 88, 89, 91, 92, 95, 96, 131–135

analysis of the thematic content, 92

Application, 8, 11, 17, 19–22, 25, 72, 79, 84, 119–121

business processes, 74, 75, 84, 86, 106, 107, 114, 122

C, D

case study, 33, 64, 65, 67, 85, 96, 97, 99, 123, 127, 129–131, 134

coding, 17, 95

community, 13, 19, 27, 28, 31, 36, 50, 53, 54, 58, 120

competence, 67–69, 73, 80, 81, 84–87, 89, 100

confidence, 20, 101, 114

creation, 5, 6, 11, 17, 18, 21, 24, 27, 30, 31, 43, 48, 54, 55, 68, 87, 102, 105, 107, 112, 116, 119, 120, 127, 128, 133, 134

cross-cutting case study, 127

culture, 3, 20, 25, 31–36, 44, 46, 49, 50, 52–54, 58, 70, 101, 103–105, 108–112, 114–118, 123, 127, 129, 103, 131, 134–137

culture

national, 31–33, 36, 53, 104, 105, 111, 117, 118, 130, 131, 135–137

organizational, 3, 9, 12–20, 22, 23, 25, 26, 31, 32, 34–37, 40–46, 48–51, 63–65, 103, 104, 108–110, 116, 123, 127–135, 137

professional, 9, 12, 16, 19, 23, 27, 28, 31, 32, 35, 36, 56, 58, 71, 72, 74, 86, 96, 99, 106–108, 112, 114, 118, 119, 121–123, 130, 131, 137

data, 3–5, 9–11, 14, 17, 23–25, 63–67, 70, 79, 84, 85, 87–97, 99, 107, 112, 133

data collection, 63, 85, 87, 88, 90–92, 95, 96

diffusion

E, F

e-communities, 119, 120, 128, 130

experience, 5, 7, 10–14, 18, 19, 48, 51, 52, 59, 67, 70, 82, 83, 86, 100, 101, 102, 104, 106, 107, 110, 112–114, 117, 118, 123, 124

field work

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