contents

part 1 Organizational Behavior Today

1 Introducing Organizational Behavior

Introducing Organizational Behavior

Why Organizational Behavior Is Important

Scientific Foundations of Organizational Behavior

Organizational Behavior in a Changing World

Organizations as Work Settings

Organizational Behavior in Context

Organizational Environments and Stakeholders

Diversity and Multiculturalism

Management and Leadership

Managerial Activities and Roles

Managerial Skills

Leadership in Organizations

Ethical Management and Leadership

Learning about Organizational Behavior

Learning from Experience

Learning Styles

Learning Guide to Organizational Behavior 12/E

Chapter 1 Study Guide

part 2 Individual Behavior and Performance

2 Individual Differences, Values, and Diversity

Individual Differences

Self-Awareness and Awareness of Others

Components of Self

Nature versus Nurture

Personality

Big Five Personality Traits

Social Traits

Personal Conception Traits

Emotional Adjustment Traits

Personality and Stress

Sources of Stress

Outcomes of Stress

Managing Stress

Values

Sources of Values

Personal Values

Cultures Values

Diversity

Importance of Diversity

Types of Diversity

Challenges in Managing Diversity

Chapter 2 Study Guide

3 Emotions, Attitudes, and Job Satisfaction

Understanding Emotions and Moods

The Nature of Emotions

Emotional Intelligence

Types of Emotions

The Nature of Moods

How Emotions and Moods Influence Behavior

Emotion and Mood Contagion

Emotional Labor

Cultural Aspects of Emotions ...

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