Glossary
- 360° evaluation
gathers evaluations from a jobholder's bosses, peers, and subordinates, as well as internal and external customers and self-ratings.
- Absorptive capacity
is the ability to learn.
- Accommodation, or smoothing
involves playing down differences and finding areas of agreement.
- Achievement-oriented leadership
emphasizes setting goals, stressing excellence, and showing confidence in people's ability to achieve high standards of performance.
- Active listening
encourages people to say what they really mean.
- Activity measures
of performance assess inputs in terms of work efforts.
- Adaptive capacity
refers to the ability to change.
- Adhocracy
emphasizes shared, decentralized decision making; extreme horizontal specialization; few levels of management; the virtual absence of formal controls; and few rules, policies, and procedures.
- Affect
is the range of feelings in the forms of emotions and moods that people experience in their life context.
- Agency theory
suggests that public corporations can function effectively even though their managers are self-interested and do not automatically bear the full consequences of their managerial actions.
- Americans with Disabilities Act
is a federal civil-rights statute that protects the rights of people with disabilities.
- Amoral manager
fails to consider the ethics of a decision or behavior.
- Anchoring and adjustment heuristic
bases a decision on incremental adjustments to an initial value determined by historical precedent or some reference point.
- Arbitration ...
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