Organization 21C: Someday All Organizations Will Lead This Way

Part 2: 21C Process

Reengineering guru James A. Champy introduces a next generation of process change called X-engineering in the introductory chapter of Part 2. Champy sees the reengineering of the last decade as only a beginning, and in this decade the nature of work will change even more dramatically. And the corporation, once a closed enterprise, will become part of a much larger network of customers, suppliers, and collaborators, all working in concert to perform their work at new levels of efficiency. X-engineering requires a mastery of change across multiple enterprises and an objective beyond improved efficiencies. He relates the example of how Owens & Minor, Inc.—a $3-billion, Fortune 500 company—is revolutionizing its industry by ...