Organization 21C: Someday All Organizations Will Lead This Way

Conclusion

We began this chapter by addressing the question of whether leadership actually matters and concluded that it does matter, particularly in times of significant organizational change. We then considered some important characteristics of leadership, such as leadership being a reciprocal relationship between leader and follower; leadership being personal; and leadership being an interaction of leader, follower, and context. Then the bulk of the chapter was devoted to leading organizational change. The point made at the outset of this section was that organizational change is planned linearly but actually occurs in a nonlinear fashion. Even so, it is useful to plan and implement large-scale change according to four broad phases—prelaunch, ...