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Organization 21C: Someday All Organizations Will Lead This Way by Subir Chowdhury

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Chapter 13. Framing—It's Either Us or Them

Harvey A. Hornstein

Three decades ago, Richard (Dick) Beckhard arranged for me to be part of a team of people consulting to Imperial Chemical Industries, a British firm. After finishing my first day of client meetings, I hurried to meet Dick for dinner in the restaurant of the hotel where we were staying—his favorite at the time—London's Sheraton Park Tower.

Drinks were ordered and menus were being studied while I fidgeted like a small child with abdominal discomfort because of an irrepressible desire to tell my mentor about my day. After only a few moments Dick peeked over his menu asking, “How did it go, Harv?” Freed at last, I proudly gushed a fountain of detail telling him what I had learned about who ...

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