Organization 21C: Someday All Organizations Will Lead This Way

Conclusions

Power and influence in the 21st-century organization will be sophisticated and versatile. Those who cannot listen, utilize the expertise of many, articulate a uniting vision, or build mutual influence will create the very resistance that makes informed, concerted effort so difficult. If they cannot build a wide network of relationships and a reputation for being trustworthy as well as competent, they will find themselves unable to gain the cooperation needed for complex, challenging work. At the same time, those who can only be nice, and cannot exercise any of the more directive methods, are afraid to make anyone angry, afraid of causing conflict or hard feelings, will also be handicapped. When it is necessary to make the tough decisions, ...