Organization 21C: Someday All Organizations Will Lead This Way

The Value Creation System: Stakeholder Purposes, Contributions, and Derived Benefits

There are five central stakeholders in the value creation system: customers, shareholders, employees (not only within the firm's four walls but in the value-creating business system), leadership, and society. Each has its own purposes, makes its own contributions to the system's functioning, and derives its own benefits. Each, intuitively at least, understands that value creation is a system with multiple stakeholders and that there are interdependencies among each. Because of these interdependencies, and partly because of the system's overall capacity or lack of capacity to create value, the benefits received by each stakeholder may or may not measure up to ...