Organization 21C: Someday All Organizations Will Lead This Way

Chapter 7. Getting Hierarchy to Work

Samuel A. Culbert

Scott J. Schroeder

When it comes to the conduct of hierarchical relationships and how those with organizational authority are expected to direct and account, the 20th century concluded the way it began—with a steady stream of abuses, scandals, and exposés of hierarchy gone awry. Yes, there were advances in “democracy” and the participation of plebeians in the ranks, but scrutinizing end results does not reveal a system where those in charge conduct themselves differently from how people in charge conducted themselves a century ago. They self-indulge, use power to dominate, and avoid standing straightly accountable for their actions.^[1]

To be sure, some changes were made. Today, hierarchical uppers ...