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Organization 21C: Someday All Organizations Will Lead This Way by Subir Chowdhury

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X-Engineering Principles

As the O&M example illustrates, there are three principles that underlie X-engineering: harmonization, transparency, and standardization. Let's take each of them separately.

Harmonization

It should come as no surprise that transactions between companies are inherently inefficient. After all, they usually involve processes that were developed at different times by different players. One company's selling process tries to engage another company's procurement process. Another company's ordering process tries to engage another company's order-fulfillment process. As these processes engage, there is usually more friction than harmony—lost time, lost quality, and lost money. To deal with these problems, companies often build ...

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