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Organization 21C: Someday All Organizations Will Lead This Way by Subir Chowdhury

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Owens & Minor, The Quiet Giant

Owens & Minor, Inc. (O&M) is the leading U.S. distributor of medical and surgical supplies to hospital systems. It is a $3 billion Fortune 500 company, and is revolutionizing its industry by applying the ideas of X-engineering. In fact, it was at work on changing its industry well before the term was even conceived.

O&M has long been in the technological and process forefront: It put in its first computerized order system back in 1954, the Jurassic age of computing. In 1990, still well ahead of the pack, the company embarked on an aggressive growth strategy with a commitment to technology and supply chain partnerships. The strategy was successful. As the new century approached, CEO G. Gilmer Minor III, whose grandfather ...

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