Conclusion

For information managers, understanding and getting to grips with organisational culture is difficult but necessary. One of the key points to bear in mind, which has hopefully become clear throughout this book, is that there will be significant features which cannot be changed. These features could be linked to national or occupational cultures, or the structural environment which encompasses language, technological infrastructure and legislation. What is important, however, is to be able to distinguish and map these features, so that strategies can be developed which will take them into account. The alternative is that information managers will invest much time and energy into developing well-intentioned proposals or services that ...

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