Chapter 4
Organisational Resistance to Change
Chapter Outline
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Introduction
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Core Facts of Resistance to Change
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Individual and Group Resistance to Change
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Overcoming Resistance to Change
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Strategies for Introducing Planned Change
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Techniques to Manage Resistance during Change
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Other Strategies for Introducing Change
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Summary
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Case Study
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Review Questions
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Exercises
“It is the nature of man as he grows older to protest against change, particularly change for the better.”
— John Steinbeck
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