9.5.4 Confrontation
- Take employees into confidence while confronting a problem.
- Support the action taken by an employee if it is within the rules and procedures.
- Appoint a task group for a problem making a decision.
- Use failure of an employee as an experience and help him to learn from it.
- Encourage employees to bring up problems.
- Anticipate problems together with employees.
- Encourage subordinates to solve problems and report to you.
- Follow the “buck stops here” dictum.
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