8.3.5 Process Consultation
Social psychologist Edgar Schein emphasised the role of a consultant in efficiently designing the methods to solve the problems faced by modern organisations. He defined the technique of process consultation as “the set of activities on the part of the consultant which help the client to perceive, understand, and act upon the process events which occur in the client's environment”.
The assumptions underlying Schein's process consultation model are as follows.
- Managers often need special diagnostic help in knowing what is wrong with the organisation.
- Most managers have a constant desire to increase organisational effectiveness, but they need help in deciding “how” to achieve it.
- Managers can be effective if they learn ...
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