Case Study: “MAX” A Health Care Improvement Organisation
History
A health care improvement organisation was poised to move into a new phase of rapid growth after large-scale downsizing, reorientation of mission, and reorganisation for team-based management.
Task
Design and facilitate a strategic planning process to support the change in direction.
Intervention
A change agent conducted a series of interviews to determine the readiness of the executive team for consensus and action. Then the agent worked one-on-one with the CEO to define key strategic and organisational process issues, designed and facilitated a planning retreat, and, after the retreat, drafted a report on the team's decisions, with action recommendations.
Result
This exercise ...
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