6.11 PROCESS OF TRANSFORMATIONAL CHANGE
The process of change assumes qualitatively different dimensions in large and complex organisations. There are demands by external group and varying pressures from internal groups. In complex organisations, with rapid change in the environment, the process of change is one of transition from the present to the future. In such a case, vision becomes an important process of collectively creating models of the future, and helps most people to move towards these models. Changes are complex, involving the structure, systems, processes, and new norms and behaviour. Continuous monitoring is needed. Change has to continuously balance innovation with stability.
When an organisation undertakes to respond to a new ...
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