5.3.3 External Change Agent
The external change agent is the expert who comes from outside the organisation to diagnose its change areas and provide change alternatives.
He is the consultant who with his knowledge, previous experience, and efficiency in bringing and identifying change, helps the organisation to bring in change.
It can be defined as a service provided by an independent and qualified person/s in identifying and investigating problems concerned with policy, organisation, procedures and methods, recommending appropriate action and assistance in implementation.
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